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Skills

  • Network capacity planning
  • Infrastructure planning
  • Category equipment
  • Regulatory compliance
  • Multisite project coordination
  • Compliance with industry standards (e.g., FCC, ISO)
  • Change management in network operations
  • Hardware knowledge
  • Communications
  • Contract Management

Work Experiences

  • Collaborated with IT and facilities management to secure and install metric communication systems within Seattle, meeting all project deadlines.
  • Increased infrastructure availability through enterprise-wide planning, extensive testing, efficient implementation, and comprehensive support.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of server infrastructure, quality assurance, staging, and production systems.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 58% customer satisfaction rating.
  • Achieved PMP.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Acted as a liaison between technical teams and management.

Summaries

  • Telecommunications Coordinator is a multi-talented Telecommunications Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved operational improvement of 34% in network reliability.
  • Achieved higher operational efficiency.
  • Committed to recommending and orchestrating network upgrades that deliver 74% reduction in service disruptions, significantly boosting network uptime.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Achieved $5 savings over 9 years.
  • System Administrator with 17 years of experience in the field of information technology.
  • In large-scale distributed network environments, certified in CPA and Six Sigma for 14 years.
  • Achieved a 33% reduction in network-related errors.
  • Boosted network uptime.

Accomplishments

  • Analyzed telecom expense reports, identifying opportunities for cost reduction and achieving annual savings of $201,000.
  • Led the implementation of a mobile communication solution, resulting in optimized field operations and a 31% increase in overall productivity.
  • Collaborated with vendors and telecom providers to ensure compliance with Service Level Agreements (SLAs), securing 26% uptime for network services.
  • Liaised between corporate departments and external vendors to ensure timely delivery of Salesforce, resulting in a project turnaround time 18 months% faster than projected.
  • Led cross-functional teams in integrating telecom services for Microsoft Excel, leading to a 20% improvement in operational efficiency.
  • Developed company-wide protocol for incident reporting, reducing troubleshooting times by 55% for all telecommunications-related systems.
  • Collaborated with IT teams to continually monitor and improve network latency by 50% through proactive system management.
  • Executed disaster recovery and redundancy measures for standard, ensuring uninterrupted services during critical business hours.
  • Streamlined the company's existing telecom network, improving data transfer speeds by 51% across all office locations.
  • Resolved product issue through consumer testing.

Affiliations

  • Association of Information Technology Professionals
  • Licensed, Certified Telecommunications Analyst (CTA)
  • American Marketing Association
  • Affiliate, ISACA – IT and Network Security Chapter
  • Association for Computing Machinery
  • Lions Club
  • Certified, CompTIA Network+
  • Volunteer, Federal Communications Commission (FCC) Advisory Board
  • Affiliated with the Global Telecom Women’s Network (GTWN)
  • Member, Institute of Electrical and Electronics Engineers (IEEE) – Communications Chapter

Certifications

  • Certified Data Center Management Professional (CDCMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Business Process Management Professional (BPMP)
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+ Certification – 2016
  • Voice over IP Professional (VoiP-P) by TCO
  • Avaya Certified Implementation Specialist (ACIS)
  • ServSafe

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