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Skills

  • Internal auditing
  • Proficiency in risk assessment
  • Team management
  • Music showcase training
  • Relationship development
  • MS Office
  • Heavy lifting
  • Customer needs assessment
  • Customer satisfaction
  • Time management skills

Work Experiences

  • Was in charge of all financial transactions as well as management functions.
  • Double-checked the data's accuracy and integrity.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Collaborated with social services, referral sources, and other treatment professionals to meet patient care needs.
  • Conducted intake and assessments in order to formulate a treatment plan and manage client records.
  • Answered 10 calls per two years to help customers with their questions and concerns.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Oversaw the delivery of metric project by category team, which resulted in process.

Summaries

  • Achieved a 79% improvement through operational overhauls.
  • Achieved prestigious recognitions such as Top Performer.
  • Consistently filled critical clinical roles in under 2 weeks.
  • Committed to driving higher patient engagement.
  • Clear understanding of client relations and project management as well as process improvement training.
  • Committed and well-educated therapist with extensive experience in medical and private practice settings working with individuals, couples, and families.
  • Customer-focused Sales Representative with 4 years of experience solving problems for clients.
  • Within Healthcare, senior Director of Clinical Services and outstanding performer in process improvement and cross-functional collaboration.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Strengths in team leadership and budget management backed up by Healthcare training.

Accomplishments

  • Coordinated the roll-out of an advanced telehealth system that improved remote consultation capabilities for 11 clinicians, resulting in a 53% increase in patient access to care.
  • Represented
  • Consulted
  • Won
  • Created
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Researched
  • Documented and resolved metric which led to system.
  • Directed a comprehensive clinical documentation improvement task force, resulting in a 43% reduction in claims denials and insurance processing delays.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.

Affiliations

  • American Society of Clinical Oncology (ASCO)
  • American Nurses Association (ANA)
  • American Association for Physician Leadership (AAPL)
  • American Marketing Association
  • Center for Healthcare Innovation (CHI)
  • National Council on Aging (NCOA)
  • Healthcare Financial Management Association (HFMA)
  • National Council of State Boards of Nursing (NCSBN)
  • Medical Group Management Association (MGMA)
  • Project Management Institute

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Quality Improvement Associate (CQIA) ASQ certification
  • Certified Specialist in Healthcare Access Management (CSHAM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Provider Credentialing Specialist (CPCS)
  • Certified Clinical Services Director (CCSD)
  • Certified Protection Officer (CPO)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Medical Practice Executive (CMPE) by MGMA

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