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Skills

  • Customer satisfaction improvement
  • Direct Customer Engagement
  • Due diligence for loan applications
  • Operational improvement
  • Complex loan structuring
  • Data-Driven Marketing Strategies
  • Experian Transact SM
  • Customer retention strategies
  • Community outreach to generate leads
  • Lead follow-up efficiency improvements

Work Experiences

  • Boosted follow-up efficiency by 32%.
  • Boosted overall profit margins.
  • Oversaw the delivery of framework project by program team, which resulted in procedure.
  • Achieved a 50% reduction in processing times.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Adjusted marketing efforts.
  • Achieved a 61% boost in sales.
  • Answered 14 calls per three years to help customers with their questions and concerns.
  • Achieved Outstanding Service Award.
  • Collaborated with legal teams.

Summaries

  • Adept at mentoring junior loan officers, driving a sharp rise in team productivity and growth through personalized coaching and hands-on training sessions.
  • Consistently delivered results in a fast-paced mortgage industry.
  • Achieved measurable increases in productivity.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 64% increase in client conversions.
  • Senior Residential Loan Officer with extensive experience in banking regulations and procedures.
  • Achieved success in reducing portfolio default rates.
  • Achieved President's Club for outstanding portfolio management and loan retention while maintaining a high level of compliance with stringent underwriting guidelines.
  • Achieved a 66% boost in customer conversions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Documented and resolved system which led to standard.
  • Directed the loan portfolio strategy that resulted in a 81% increase in annual revenue, focusing on high-quality origination and risk management.
  • Engaged in consistent community outreach resulting in a 57% increase in referral-generated loans, improving overall portfolio diversity.
  • Originated complex jumbo loan products, ensuring regulatory compliance and timely approval in 29% of cases.
  • Achieved 54% growth in loan origination volume while maintaining delinquency rates below 46% by implementing enhanced borrower screening processes.
  • Secured approvals for clients with unique financial circumstances by establishing strong relationships with underwriters and using creative financing options.
  • Effectively managed annual loan portfolio valued over $3, maintaining a delinquency rate below 30%.
  • Delivered client-focused consultations, which improved client-lender relationships and contributed to an 9% increase in completed loan applications.
  • Led initiative to reduce mortgage application review times from 9 days to 9 days, exceeding company goals for processing times.
  • Recognized as top-producing loan officer for three consecutive years by maintaining an average of $12 in monthly loan closings.

Affiliations

  • Financial Services Institute (FSI)
  • National Association of Professional Mortgage Women (NAPMW)
  • Wealth Development & Mortgage Training Alliance
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Board Member, Community Reinvestment Coalition Austin
  • American Marketing Association
  • The National Association of Realtors (NAR) Affiliate
  • Residential Construction Loan Specialist (RCLS)
  • National Fair Housing Alliance (NFHA)

Certifications

  • Commercial Real Estate Lending Certification by Mortgage Bankers Association (CMCP)
  • Certified Real Estate Fraud Analyst (CREFA)
  • Certified Public Accountant (CPA)
  • Financial Risk Manager (FRM) Certification for Residential Loan Officers
  • Certified Mortgage Planning Specialist (CMPS) - Vantage
  • CompTIA Security+
  • Certified Mortgage Banker (CMB) by process
  • Google Certified Professional Cloud Architect
  • Certified FHA DE (Direct Endorsement) Underwriter Certification
  • Certified Ethical Hacker (CEH) - Financial Systems Protection

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