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Skills

  • Relationship development
  • Financial transactions expertise
  • Financial analysis aptitude
  • Method equipment
  • Pipeline management
  • Lead follow-up efficiency improvements
  • FHA, VA, and conventional loan expertise
  • Team building
  • Client relationship management
  • Experian Transact SM

Work Experiences

  • Achieved a 24% growth in the overall loan book while maintaining a delinquency rate of 80%, well below industry trends.
  • Achieved results within two years.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Developed new loan prospects by making weekly cold calls to 7 people.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Closed over $16 in residential loans annually.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved $2 growth in the loan book.
  • Went over 16 financial statements in the past year and reviewed them.

Summaries

  • Conducted workshops to promote real estate financing.
  • Built long-term relationships.
  • Achieved minimal delays in loan processing.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Clear understanding of team leadership and stakeholder engagement as well as project management training.
  • Achieved a 64% increase in client conversions.
  • Achieved a 40% client retention rate.
  • Analyzed market trends.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Negotiated loan terms and personalized offerings resulting in a 34% higher client retention rate across highly competitive markets.
  • Resolved product issue through consumer testing.
  • Regularly participated in community engagement activities, leading to a 78% increase in local homebuyer loan applications.
  • Recognized as top-producing loan officer for three consecutive years by maintaining an average of $12 in monthly loan closings.
  • Maintained a consistently high Net Promoter Score (NPS) of 5, showcasing personalized and efficient service in loan processing.
  • Leveraged Jira to streamline loan analysis processes, achieving a 40% reduction in document-handling errors.
  • Successfully negotiated loan restructuring for 9 clients, reducing long-term default risk and increasing client retention by 65% %.
  • Documented and resolved system which led to standard.
  • Championed a digital loan application process, improving the customer onboarding experience and increasing monthly loan applications by 46%.
  • Created marketing initiatives that expanded referral pipelines, resulting in a 62% year-over-year increase in loan application volume.

Affiliations

  • The Five Star Institute – Education in Mortgage, Servicing, and Compliance
  • The National Association of Realtors (NAR) Affiliate
  • Association for Computing Machinery
  • Board Member, Community Reinvestment Coalition Austin
  • Society of Women Engineers
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Veterans Financial Services Membership
  • Wealth Development & Mortgage Training Alliance

Certifications

  • CompTIA A+ Technician
  • Certified Mortgage Banker (CMB) by process
  • Certified Blockchain Mortgage Lending Specialist by Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • VA Loan Mortgage Specialist Certification
  • Certified Compliance & Regulatory Professional for Mortgage Lending (CCRP)
  • Certified Ethical Hacker (CEH) - Financial Systems Protection
  • Advanced Appraisal Review Certification (AARC)
  • Certified Mortgage Planning Specialist (CMPS) - Vantage

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