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Skills

  • Cash handling and balancing
  • Floor Plan Design and Execution
  • Key Performance Indicator (KPI) Monitoring
  • Budget Management
  • Time management
  • Upselling techniques
  • Problem resolution
  • Supervision
  • Organization
  • Order Accuracy Auditing

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted store traffic during off-peak hours.
  • Gathered, organized, and entered data into a database system.
  • Achieved consecutive monthly revenue boosts of $4.
  • Answered 12 calls per two years to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with corporate teams.
  • Achieved a variance of less than 83%.
  • Awarded Innovation Award for excellence in customer care.
  • Kept track of reports and analyzed them to see where improvements could be made.

Summaries

  • Clear understanding of workflow optimization and stakeholder engagement as well as risk assessment training.
  • Achieved a 55% overall cost reduction.
  • Collaborative Store Operations Associate with expertise in cross-functional teamwork, leading diverse teams to implement floor resets that significantly boost sales traffic.
  • Adept at project management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Expertise in identifying, articulating, and resolving a variety of issues.
  • Collaborative Store Operations Associate.
  • Committed to resolving issues and ensuring that metrics and reports are accurate.
  • Adept at managing end-to-end store operations.
  • For Customer Service sector businesses, forward-thinking Operations Specialist with 4 years of experience in strategic planning.

Accomplishments

  • Created a more efficient stockroom organization system, improving retrieval times for staff during peak hours by 44%.
  • Facilitated cross-team collaborations on store projects, contributing to a more efficient workflow that cut project completion times by three years.
  • Resolved product issue through consumer testing.
  • Implemented a customer loyalty program that grew repeat customer visits by 84% over the past year.
  • Designed and managed an employee scheduling system that cut labor costs by $3 annually while maintaining high levels of customer satisfaction.
  • Standardized cash handling and end-of-day reconciliation processes, decreasing discrepancies by 85%.
  • Enhanced visual merchandising efforts, leading to better product placement and a 35% uplift in product sales.
  • Piloted a new P.O.S. System upgrade that enhanced transaction speed, contributing to a 69% increase in customer throughput.
  • Optimized staff allocation in real-time using ServiceNow, reducing downtime and improving store responsiveness to customer flow by 70%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Retail Federation (NRF) - Member since 2023
  • Member of the International Council of Shopping Centers (ICSC)
  • Certified Responsibility Management Professional (RMP)
  • Project Management Institute
  • Participated in Lean Retail Process Optimization workshop
  • National Association of Social Workers
  • Registered participant in Retail Professionals Network
  • Member of the National Association for Retail Merchandising (NARM)
  • Certified Customer Service Manager (CCSM) International Council of Customer Service Organizations
  • Food Marketing Institute (FMI) associate member

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Experience Professional (CCXP) – metric
  • Apple Certified Associate (ACA)
  • Certified Retail Safety and Security Specialist (RSS) – framework
  • Certified Retail Operations Professional (CROP) – program
  • Certified Public Accountant (CPA)
  • Retail, Supply Chain & Logistics Fundamentals – QuickBooks
  • Advanced Certificate in Upselling Techniques – program

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