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Skills

  • Category equipment
  • First Aid/CPR
  • Guest relations management
  • To-go order preparation
  • Team building
  • Bar terminology expertise
  • High-traffic area coordination
  • Relationship development
  • De-escalation techniques for unhappy customers
  • Wine service

Work Experiences

  • Was in charge of day-to-day FOH operations, ensuring that quality, standards, and customer expectations were met.
  • Handled complaints, resolved disputes, and resolved grievances to maintain customer satisfaction.
  • Polled diners about their meals in order to gauge satisfaction and gather critical feedback for improving operations.
  • Assisted in the implementation of a digital payment system.
  • Balanced more than $2 in transactions.
  • Assisted in planning and organizing community-focused events, leading to a 28% increase in reservations for the following month.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Achieved a 40% boost in ratings on HubSpot.
  • Maintained a positive team environment by encouraging teamwork and respect in accordance with the company mission.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.

Summaries

  • Performs well under duress and thrives in high-volume, fast-paced environments.
  • Strengths in risk assessment and performance reporting backed up by Miscellaneous training.
  • Achieved a repeat guest rate of 56%.
  • Dedicated Food Service worker with a track record of success in procedure environments and a commitment to supporting the team through hard work and knowledgeable service.
  • Achieved a 44% decrease in order times.
  • Efficient Front of House Assistant with over 4 years of experience in program and framework service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • By improved, he promotes sound financial and business decision-making and demonstrates his honesty and integrity.
  • A driven professional adept at managing special event bookings, overseeing groups and ensuring seamless coordination for parties of up to 2 attendees.
  • Achieved a 67% reduction in service-related complaints.

Accomplishments

  • Played a pivotal role in implementing a digital ordering system, reducing manual entry errors by 74% and enhancing customer experience.
  • Proactively resolved conflicts between guests and staff, maintaining a calm environment and reducing potential disruptions by 15%.
  • Resolved product issue through consumer testing.
  • Assisted in training new front-of-house team members on reservation systems, improving staff proficiency by 53% and reducing training time by 11 hours.
  • Recognized for exceptional customer service that helped retain repeat business, contributing to an 32% increase in returning customers.
  • Played a key role in integrating mobile payment solutions into the restaurant’s existing system, reducing transaction times by 29%.
  • Introduced quick-reference guides for new employees to increase ramp-up speed, decreasing onboarding time by 32%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted with front desk operations during hectic holiday seasons, maintaining a smooth workflow and minimizing wait times during critical shifts.
  • Developed a personalized guest greeting procedure that led to an increased customer satisfaction rate of 55%.

Affiliations

  • International Front-of-House Masters Group
  • Hospitality Management Society
  • Association for Venue Managers
  • Association of Information Technology Professionals
  • Hospitality Leaders Forum
  • Association of Event and Marketing Managers
  • Institute of Event Planning and Hospitality
  • Rotary International
  • American Culinary Federation (ACF)
  • Project Management Institute

Certifications

  • POS Systems Training from standard
  • Restaurant Management Certification from standard
  • Leadership and Service Excellence in Hospitality Certification
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Conflict Resolution and Mediation Skills Certification
  • Responsible Alcohol Service Certification from Oregon
  • Front-of-House Excellence Certification from system
  • Salesforce
  • Food Handlers Safety Certification from the West Coast

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