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Skills

  • Time management and prioritization
  • Data-driven decision making
  • Team management
  • Team Leadership
  • Hardware evaluation
  • First Aid/CPR
  • User interface understanding
  • Regulatory compliance
  • Relationship development
  • Communications

Work Experiences

  • Helped with maintenance program development, implementation, and execution.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Entered data into the Adobe Creative Suite system, including payments, account information, and call logs.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Adjusted supply levels to keep stock within ideal parameters for anticipated demand.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Implemented scheduled maintenance, retooled production status sheets, and drove 3 tasks to achieve scheduling effectiveness.
  • Evaluated operating conditions and made adjustments to improve performance and extend the life of the equipment.
  • Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 13%.
  • Adopted new shop management software.

Summaries

  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Within Miscellaneous, senior Automotive Service Manager and outstanding performer in process improvement and workflow optimization.
  • Motivated Automotive Service Manager with experience managing large-scale projects, including budgeting and administration.
  • Experienced Automotive Service Manager with proven safety management and performance optimization skills gained in metric environments.
  • Automotive Service Manager is a multi-talented Automotive Service Manager who is consistently rewarded for planning and operational improvements.
  • Design and development of successful initiative embedded software applications in the past.
  • Hardworking and conscientious when it comes to developing and enforcing maintenance schedules.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved certifications within 2022.
  • Achieved a 22% increase in customer satisfaction.

Accomplishments

  • Built a cohesive service team culture through leadership development programs, increasing overall employee satisfaction by 39%.
  • Managed the successful introduction of Power BI diagnostic tools, reducing service inspection times by 16 hours while maintaining accuracy.
  • Addressed customer complaints through systematic improvement efforts that led to a reduction in unresolved issues by 39%.
  • Achieved a 38% reduction in warranty claims through improved diagnostic accuracy and technician training.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Integrated after-hours service drop-off and pick-up options, improving convenience for customers and increasing off-peak bookings by 22%.
  • Monitored key performance indicators (KPIs) such as labor hours, part utilization, and job completion rates to ensure optimal shop performance.
  • Documented and resolved method which led to framework.
  • Authored and deployed safety procedures leading to a 67% reduction in workplace accidents and a drop in liability claims.
  • Trained staff in advanced diagnostic techniques, increasing vehicle first-time fix rates by 22% and improving client trust.

Affiliations

  • Service Advisors Association of America (SAAA)
  • American Society of Safety Professionals
  • Automotive Recyclers Association (ARA)
  • International Auto Sales and Service Association (IASSA)
  • Association of Information Technology Professionals
  • Jaycees
  • Rotary International
  • Toastmasters
  • International Automotive Technicians Network (iATN)
  • American Medical Informatics Association

Certifications

  • First Aid/CPR Certified
  • Automotive Management Institute (AMI) Accredited Automotive Manager (AAM)
  • Certified Heavy Vehicle Maintenance Manager (HVM) – Cedar Works
  • Certified Protection Officer (CPO)
  • Subaru-Certified Service Manager
  • Chrysler Certified Service Manager
  • HVAC Service and Repair Certification – ASE
  • Certified Automotive Parts Specialist (CAPS) - process
  • Certified Public Accountant (CPA)
  • Certified Automotive Fleet Manager (CAFM) procedure

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