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Skills

  • KPI Tracking and Reporting
  • First Aid/CPR
  • Cost reduction strategies
  • Program equipment
  • Incident Response Management
  • Operational improvement
  • Team building
  • Business operations
  • Customer Satisfaction with Telecom Solutions
  • Change Management in Telecom Processes

Work Experiences

  • Achieved a 79% reduction in mean time to recovery (MTTR).
  • Hoists, drills, precision measuring instruments, and electronic testing devices were among the hand and power tools I used.
  • Decreased security breaches by 16%.
  • Achieved an all-time high of 39% in customer satisfaction.
  • Achieved 47% savings.
  • Collaborated with the IT department.
  • Designed and executed a telecom training program for 11 employees, improving team readiness and reducing support request frequency by 16%.
  • Achieved 99.9% uptime during 2024 migration.
  • Looked at hardware and software to see how efficient, dependable, and compatible it was with existing systems.
  • Met with clients to determine the business and technical requirements for proposed system changes and technology purchases.

Summaries

  • Project management abilities of a team-player are consistently praised.
  • Adept at leading the successful deployment of HubSpot, improving communication speeds by 51% and advancing internal data flow capabilities.
  • Advanced internal data flow capabilities.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at leading the deployment of Jira.
  • Achieved near-perfect uptime during critical migrations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Over 5 years of hands-on experience working for Miscellaneous companies as a Telecom Manager.
  • Achieved a 22% improvement in communication quality.
  • Adept at developing strategies for network expansion.

Accomplishments

  • Led the successful re-architecture of the telecom network to better support remote work conditions, reducing latency by 81% and increasing customer satisfaction.
  • Managed the deployment of VoIP systems across 5 offices, leading to a reduction in international call expenses by 80%.
  • Developed and implemented a centralized telecom infrastructure management system that reduced hardware redundancy by 78% and saved 12 annually.
  • Collaborated with team of 18 in the development of procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced operational downtime by 49% through improved monitoring and troubleshooting protocols for real-time network management.
  • Redesigned telecom network architecture which improved overall bandwidth efficiency by 42%, resulting in operational cost savings of $5 annually.
  • Led the R&D of an improved failover system for telecom networks, ensuring 25% reliability even during peak traffic periods.
  • Identified an opportunity to optimize routing protocols, resulting in a 70% increase in service reliability and a reduction in operational costs of $11 yearly.
  • Championed an initiative to establish new carrier partnerships, resulting in an extended network coverage by 58% and a 16 increase in revenue.

Affiliations

  • Information Systems Security Association (ISSA)
  • Jaycees
  • International Institute for Business Analysis (IIBA)
  • National Emergency Number Association (NENA)
  • Association for Information and Image Management (AIIM)
  • International Telecommunication Union (ITU)
  • Metro Ethernet Forum (MEF)
  • International Council of Nurses
  • Society of Human Resource Management
  • Wi-Fi Alliance

Certifications

  • Certified VoIP Network Engineer (CVNE)
  • Nokia Service Routing Architect (SRA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • 5G Technology Specialist Certification (5GTC)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Wireless Technology Specialist (CWTS)
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect

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