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Skills

  • Operational improvement
  • Estimate generation
  • MS Office
  • Multimillion-dollar project management
  • Real-Time Network Monitoring
  • Systems analyzation
  • Customer service
  • Incident Response Management
  • Telecom Compliance with Six Sigma Standards
  • Equipment upgrades

Work Experiences

  • Coordinated vendor relationships.
  • Continuously monitored performance.
  • Read, understood, and followed written instructions to the letter.
  • Ensured that all maintenance activities were completed in accordance with company standards.
  • Followed standards and procedures to keep a safe working environment.
  • Decreased system downtime by 68%.
  • Deployed advanced routers.
  • Coordinated vendor relationships and contract negotiations, resulting in $4 annual savings on telecom services across 4 locations.
  • User support activities, such as system problems, corrective actions, resolution status, and completed equipment installations, were meticulously documented.
  • Achieved 47% savings.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Troubleshooting and installing process and procedure products for a wide range of clients.
  • A capable team player who can work with little to no supervision.
  • Telecom Manager with 17 years of successful workflow optimization and performance reporting experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved near-perfect uptime during critical migrations.
  • Achieved a 22% improvement in communication quality.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved minimal latency.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved framework which led to method.
  • Developed cost reduction strategies focusing on telecom vendors, achieving annual savings of $2.
  • Redesigned telecom network architecture which improved overall bandwidth efficiency by 42%, resulting in operational cost savings of $5 annually.
  • Developed and implemented a centralized telecom infrastructure management system that reduced hardware redundancy by 78% and saved 12 annually.
  • Reduced operational downtime by 49% through improved monitoring and troubleshooting protocols for real-time network management.
  • Enhanced customer response times by 61% through the deployment of advanced communication protocol and hardware upgrades.
  • Reduced infrastructure operating costs by 29% through effective vendor negotiations and by consolidating services, saving the company $15 over 6 months.
  • Led a team of 17 engineers to implement VoIP systems, reducing long-distance communication costs by 44% over several months.
  • Leveraged real-time network monitoring tools to identify and proactively resolve network bottlenecks, reducing downtime by 51% in 6 months.

Affiliations

  • Communication Infrastructure Corp (CIC) Membership
  • Telecommunications Industry Association (TIA)
  • Freemason
  • International Institute for Business Analysis (IIBA)
  • International Engineering Consortium (IEC)
  • National Association of Social Workers
  • International Data Corporation (IDC)
  • Telecoms Sans Frontieres (TSF)
  • Project Management Institute
  • Society of Cable Telecommunications Engineers (SCTE)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Salesforce
  • Certified Telecom Professional (CTP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Telecom Project Management Certified (TPMC)
  • Certified Telecom Security Specialist (CTSS)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA IT Project+
  • Cisco Certified Network Professional (CCNP)

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