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Skills

  • Team building
  • Process improvement
  • Business operations
  • Family communication and satisfaction management
  • Relationship development
  • Operational improvement
  • Sales professional
  • Business Development
  • Organization
  • Accurate daily reporting and documentation

Work Experiences

  • Compared process applications to outline specifications in order to approve, reject, or suggest changes to files.
  • Awarded based on feedback from residents' families.
  • Conducted regular physical activity sessions.
  • Collaborated on care plans with case managers.
  • Used strategic risk management techniques to safeguard company assets.
  • Boosted service delivery capacity by 60%.
  • Actively mediated disagreements between housemates.
  • Advocated for residents in medical settings.
  • Achieved reduction over 2017.
  • Used effective networking to identify and capitalize on community business opportunities.

Summaries

  • Meet bank and customer service standards on a regular basis.
  • Knowledgeable Home Share Provider with experience in childcare and development.
  • Interpersonal skills are exceptional.
  • Achieved 27% improvement in resident satisfaction.
  • To meet and exceed business financial goals, successfully optimizes frameworks and cultivates cohesive teams.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 45% increase in overall resident stability.
  • Problem-solving and creative decision-making are skills that a logical Home Share Provider possesses.
  • Achieved 52% positive feedback on family satisfaction surveys.
  • With over 8 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.

Accomplishments

  • Designed and executed home safety improvement plans, decreasing the frequency of safety hazards by 61%.
  • Recognized with President's Club for delivering the highest resident care satisfaction ratings for 24% of residents and their families.
  • Efficiently mediated household disputes resulting in a 65% reduction in conflicts within several months.
  • Facilitated therapeutic group discussions to foster housemate relationships, resulting in improved emotional resilience for 62% of residents.
  • Improved resident mental well-being through tailored emotional support interventions, decreasing stress-related incidents by 41%.
  • Initiated and managed maintenance schedules ensuring that 83% of housing units remained compliant with state safety regulations.
  • Assisted residents with daily living tasks, enabling 9% of residents to maintain independence in their homes.
  • Collaborated with caseworkers to find permanent housing solutions for residents, maintaining full occupancy for 16 consecutive months.
  • Resolved product issue through consumer testing.
  • Developed a comprehensive home safety checklist used to inspect homes, decreasing maintenance incidents by 65% annually.

Affiliations

  • Society of Women Engineers
  • Residential Care Providers Network - Member
  • Community Health Worker Coalition for Migrants and Refugees - Active Member
  • Jaycees
  • American Medical Informatics Association
  • Society for Social Work Leadership in Health Care (SSWLHC) - Committee Member
  • Behavior Analyst Certification Board (BACB) - Certified Practitioner
  • VolunteerMatch - Weekly Program Leader
  • Association for Community Living - Board Member
  • Project Management Institute

Certifications

  • Certified Professional in Aging Services Risk Management (CPASRM) - Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Basic Occupational Safety and Health (BOSH) - 2016
  • Project Management Professional (PMP)
  • Certified Group Home Manager - process
  • First Aid/CPR Certified
  • Certified Behavioral Health Case Manager (CBHCM) - Meridian
  • Certified Advance Care Planning Facilitator - Lakeside Partners
  • Conflict Resolution and Mediation Certification - standard
  • Cisco Certified Internetwork Expert (CCIE)

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