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Skills

  • Business operations
  • Confidential Document Handling
  • Time management
  • Mail handling
  • MS Office
  • Project organization
  • Customer service
  • Meeting services
  • Bulk purchasing negotiations
  • Customer service resolution

Work Experiences

  • Developed a weekly audit process.
  • Cut overall vendor costs by $11.
  • Planned program staff's travel arrangements, including setting appointments and securing transportation and lodging.
  • Distributed administrative tasks strategically among category employees and provided guidance to help them perform better.
  • Evaluated standard and procedure data in order to provide customers with appropriate answers to method questions.
  • Achieved reduction over the course of 18 months.
  • Developed a weekly audit process to track and manage office expenses and receipts, leading to a 69% improvement in budgeting efficiencies.
  • Conducted equipment audits.
  • Collaborated with IT to implement new printer systems.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.

Summaries

  • Aligned deliverables with corporate objectives.
  • Professionals who are computer literate adapt quickly to new software and programs.
  • Office Services Technician with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved minimal downtime.
  • Addressed operational hiccups.
  • Boosted productivity.
  • A results-oriented professional with expertise in cross-department communication, facilitating timely and efficient handling of critical deadlines and team coordination.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and system writing, are all assets.
  • Strengths in risk assessment and budget management backed up by Miscellaneous training.

Accomplishments

  • Successfully assisted in preparation for company-wide audits by ensuring all documentation was accurate and up to date, resulting in successful regulatory compliance.
  • Managed and scheduled office vendor services, reducing facility maintenance costs by $16 over 18 months.
  • Collaborated with IT to implement Adobe Creative Suite system upgrades, enhancing document tracking and file retrieval by 78%.
  • Implemented a CRM system, leading to improved client file management and a 39% improvement in response times to internal requests.
  • Oversaw office renovation projects, managing vendor relationships and maintaining consistent communication to ensure projects were completed on time and within budget.
  • Managed office's digitization initiative, converting over 12 physical records into the company’s electronic archive.
  • Effectively managed office equipment and inventory by maintaining vendor relationships, resulting in a budget savings of $13 within one year.
  • Developed and maintained instructional materials for office procedures, resulting in a 39% reduction in employee queries about routine processes.
  • Supervised the scheduling of 10 meetings per month, ensuring optimal room availability and reducing scheduling conflicts by 43%.
  • Successfully handled overflow administrative duties, improving workload distribution and ensuring category met deadlines during peak periods.

Affiliations

  • Society of Women Engineers
  • Association of Records Managers and Administrators (ARMA) – Committee Leader for Electronic File Organizing, 2023
  • Office Services Council of Denver – Event Coordinator for Annual Conference, 2019
  • International Council of Nurses
  • Jaycees
  • National Association of Mail and Distributors (NAMAD) – Excellence in Mail Services Award Recipient, 2019
  • Building Owners and Managers Association International (BOMA) – Participant in Facility Management Initiatives, 2021
  • Facilities Management Professionals Network – Active member supporting office improvements, 2020
  • Rotary International
  • Customer Service Support Professionals (CSSP) Chapter Officer Member, 2022

Certifications

  • Certified in Digital Transformation Professional (CDTP)
  • Warehouse Safety Training Certification Lakeside Partners 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified in Office Systems Technology (COST) 2017
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Yellow Belt Certification
  • Certified Document Imaging Architect (CDIA+) - 2018
  • CompTIA Network+
  • Office Skills and Software Proficiency Certification QuickBooks 2024

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