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Skills

  • Inventory management
  • Game table rotation strategies
  • CCTV
  • Method dealing
  • Shuffling
  • Problem resolution
  • Communications
  • Supervision
  • Card shuffling
  • RFI Scanners

Work Experiences

  • Management recognized me for providing outstanding customer service.
  • Assumed leadership role in absence of floor supervisors.
  • Used active listening and positive engagement skills to calm down enraged guests or patrons.
  • Assumed leadership role when floor supervisors were unavailable, ensuring games ran smoothly and even handling 15 complex disputes.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Assisted casino surveillance.
  • Accurately handled buy-ins and payouts for 11 guests per shift, ensuring strict adherence to legal and compliance requirements.
  • Assisted casino surveillance by documenting odd betting behaviors and possible gaming infractions, aiding in the detection of 18 policy violations.
  • Dealt a variety of casino games, juggling multiple hands across shifts and nightly 15 patrons.
  • Observed players' behavior while dealing cards in various games, looking for signs of possible cheating.

Summaries

  • Table Dealer and team leader with 8 years of experience in metric settings.
  • System and standard have a proven track record.
  • Proficient in promoting system by leveraging risk assessment and budget management knowledge.
  • Expert in standard with a strong aptitude for streamlined and spearheaded.
  • Accomplished Table Dealer specializing in high-stakes games and VIP management. Demonstrated ability to handle sensitive financial transactions with up to procedure in chips in a single night.
  • Table Dealer is a hardworking and dependable Table Dealer who excels at quality assurance and process improvement.
  • Achieves high customer satisfaction standards.
  • Process improvement in metric settings and data analysis in quality assurance settings.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Accomplished Table Dealer specializing in high-stakes games.

Accomplishments

  • Contributed to revenue growth by implementing strategies that reduced turnover time between games.
  • Participated in cross-departmental training on fraud detection tools, leading to a 63% improvement in identifying suspicious activity.
  • Successfully mediated customer disputes using excellent conflict resolution skills following casino policies.
  • Worked closely with management to redesign table layouts, increasing foot traffic and session times by 27%.
  • Awarded Top Performer for excellence in customer service and overall table performance in 2015.
  • Managed complex games involving multiple coin denominations and side bets, achieving payout accuracy rates of 49%.
  • Assisted in the fraud detection process by identifying suspicious player behaviors, leading to 3 fraud detection cases.
  • Reduced instances of payout errors by 80% through vigilant monitoring of bets and winnings.
  • Collaborated with the marketing department to create player engagement programs, resulting in a 47% increase in returning customers.
  • Successfully handled sensitive information and high-stakes client data while maintaining confidentiality and accuracy.

Affiliations

  • Certified, Responsible Gaming Program 2020
  • Member, Casino Gaming Dealers Professional Association (CGD)
  • Active participant, International Casino Dealer Academy
  • Member, Table Games Dealer Training Association
  • Participant, Customer Engagement and Gaming Experience Roundtable Forum
  • Member, National Council on Problem Gambling (NCPG)
  • Attendee, Casino Floor Management Annual Summit 2022
  • Member, Association of Gaming Equipment Manufacturers (AGEM)
  • Affiliation, International Table Games Poker Dealer Association
  • Committee Member, Casino Operations Technology Summit 2020

Certifications

  • CompTIA Network+
  • Basic Mathematics for Casino Professionals Certification – program
  • First Aid/CPR
  • Gaming Regulatory Compliance Certification – Harbor & Co., 2018
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Casino Game Protection Specialist Certification – category
  • Certified Business Analysis Professional (CBAP)
  • OHS Compliance in Casino Environment – Lakeside Partners, 2024
  • SHRM Senior Certified Professional (SHRM-SCP)

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