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Skills

  • First Aid/CPR
  • Corrective and Preventive Actions (CAPA)
  • Operational improvement
  • Problem resolution
  • Cross-platform testing
  • Relationship development
  • Conflict resolution
  • Supplier audits
  • Business operations
  • Cross-functional team leadership

Work Experiences

  • Achieved zero-failure for key accounts over 10 product releases.
  • Tested each product's functionality, performance, and compliance against design specifications to maintain high development standards and high customer satisfaction.
  • Conducted auditing at Columbus's manufacturing plant.
  • Built a high-performance team.
  • Collaborated with the design and production teams to ensure successful integration of customer feedback into product enhancements, improving market performance by 23%.
  • Created and wrote clear test plans for method projects involving system and process technologies.
  • Used QuickBooks to plan and implement automated testing scripts, reducing labor hours by 18%.
  • Wrote and updated manual test cases for use by the team, ensuring that everything was in order for maximum productivity.
  • Achieved a 50% improvement in product reliability.
  • Analyzed and reported incidents.

Summaries

  • Expert in method with a strong aptitude for implemented and improved.
  • Looking forward to taking on a new challenge with a successful team.
  • Achieved 84% downtrend in product failures.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Team leadership Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Customer Quality Engineer and team leader with 2 years of experience in metric settings.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Customer Quality Engineer.
  • Experience with both manual and automated testing is a plus.

Accomplishments

  • Facilitated weekly continuous improvement meetings, driving a 33% reduction in processing time for customer return resolutions.
  • Led cross-functional teams in identifying root causes through CAPA processes, reducing customer complaints by 71% and meeting KPI targets ahead of schedule.
  • Implemented corrective action plans across engineering, resulting in a 39% improvement in overall customer satisfaction over 16-month period.
  • Led the establishment of new customer quality assurance guidelines, boosting client retention rates by 29% over 2021.
  • Implemented cutting-edge quality data analytics tools, leading to a 76% reduction in defect trends and improving customer return rates.
  • Trained over 5 employees in structured quality methodologies and CAPA procedures, increasing team’s problem-solving efficiency by 85%.
  • Revamped onboarding processes by incorporating quality-targeted training modules, resulting in improved time to productivity by 30% for new hires.
  • Collaborated with key stakeholders to streamline First Article Inspection (FAI) procedures, reducing approval times by 36% and enhancing production cycle efficiency.
  • Developed and executed customized Control Plans for initiative, improving the on-time delivery of quality products to customers by 72%.
  • Initiated supplier quality improvement programs that led to a 27% decrease in defective components shipped over 11 quarters.

Affiliations

  • Certified ISO 12 Lead Auditor – Obtained certification, regularly applying knowledge during internal and supplier quality audits.
  • Professional Risk Managers’ International Association (PRMIA) – Attended specialized training in risk analysis relevant to product development control systems.
  • International Automotive Task Force (IATF) – Certified in IATF 2 Quality Management System auditing; frequently consulted on aligning customer feedback with design processes.
  • Registered Professional Engineer (PE) – Focused certifications in quality engineering fields with emphasis on customer-focused quality solutions.
  • Society of Women Engineers (SWE) – Volunteered for knowledge-sharing sessions to improve cross-team communication and problem-solving.
  • Women in Manufacturing (WiM) – Supported internal initiatives for diversity and inclusion, focusing on elevating quality management processes in manufacturing.
  • Institute of Industrial and Systems Engineers (IISE) – Involvement in projects related to quality metrics tracking and process improvement.
  • American Product Quality Association (APQA) – Volunteer for community outreach programs assisting in the dissemination of quality assurance techniques.
  • Project Management Institute (PMI) – Leveraged PMI methodologies to enhance quality-driven project outcomes and timeline adherence for customer-focused initiatives.
  • Chartered Quality Institute (CQI) – Active member focusing on continuous development in quality auditing and dashboard reporting.

Certifications

  • Certified Manufacturing Engineer (CMfgE) - Society of Manufacturing Engineers (SME)
  • Certified Process Design Engineer (CPDE)
  • Microsoft Office Specialist (MOS)
  • Google Certified Professional Cloud Architect
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
  • Lean Manufacturing Certification – method
  • Salesforce
  • Certified Measurement Systems Analysis (MSA) Auditor
  • ISO/TS 16949 Internal or Lead Auditor Certification (Automotive Industry)
  • Association for Project Management (APM)

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