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Skills

  • Excellent communication
  • Time management and prioritization
  • Contract auditing
  • Positive learning process
  • Weekly Payroll
  • Canine anatomy knowledge
  • Territory Sales Experience
  • Quick learner
  • Bilingual in German
  • Supply replenishment

Work Experiences

  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 14 tables per shift.
  • Checked, pulled, and stacked clean items while returning soiled items for re-scrubbing and re-washing.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
  • Provided excellent service by creating a warm and welcoming environment.
  • Oversaw a 7-person wait staff that served 10 tables per day for a 4-star fine dining establishment.
  • Cashed out customers using cash registers and credit card machines, handling up to $6 in cash per event.
  • Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup.
  • Implemented new drink policies that resulted in a 9% reduction in over-pouring.

Summaries

  • Professional with 12 years of experience in restaurant operations who is dependable and quality-oriented.
  • Personable Volunteer Waitress with 16 years of waitstaff and bartending experience.
  • Because of friendliness, prompt service, and optimized, consistently received customer satisfaction ratings of 15%.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Passionate about expanding my knowledge of metric foods while also contributing to the Cedar Works team.
  • Ambitious server with 17 years of experience increasing method sales and providing guests with personalized service.
  • Exceptional customer service and payment handling abilities.
  • Extremely skilled at prioritizing responsibilities in the face of changing deadlines.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.

Accomplishments

  • Assisted in the planning and setup of event dining venues for events of up to 14 people, ensuring smooth, efficient operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with event coordinators to ensure flawless execution of themed nights for up to 13 attendees, maintaining a 78% satisfaction rating.
  • Collaborated with kitchen staff and volunteers to streamline food service, reducing wait time during high-volume events by 66%.
  • Worked hand-in-hand with catering partners to ensure timely and professional service at events, reducing food delivery delays by 54%.
  • Initiated a time-saving strategy by redistributing tasks across service teams, reducing guest wait times during events by 74% minutes.
  • Led the effort to increase daily customer tipping by 39% through excellent service and upselling techniques.
  • Designed volunteer schedules to ensure optimal staffing levels, cutting down unstaffed shifts by 81%, and maximizing overall service efficiency.
  • Implemented successful upselling techniques in collaboration with kitchen staff to promote higher-margin menu items, boosting average ticket sales by 48%.
  • Enhanced the customer-service atmosphere by resolving guest issues on-site using quick, proactive problem-solving techniques, improving satisfaction ratings by 61%.

Affiliations

  • Volunteer, Portland Homeless Shelter Food Delivery Program (2021-2024)
  • Volunteer Waitstaff Assistant, Local Shelter Thanksgiving Festivities (2016-Present)
  • Member, National Food Service Professionals Association (2023-Present)
  • Student Member, National Restaurant Association Educational Foundation (2021-2020)
  • Certified, Food Handlers Safety Certification - ServeSafe (2023)
  • Volunteer, Seattle Community Soup Kitchen (2021-2022)
  • Attendee, Local Chapter of the American Culinary Federation (2022)
  • Committee Member, Annual category Food Drive (2021-2022)
  • Participant, National Waitstaff Training Workshops (2018-Present)
  • Contributor, Local Food Safety Task Force (2018)

Certifications

  • Health & Safety in Hospitality Training, verified by standard
  • Food Allergy Awareness Certificate, certified by procedure
  • Occupational Health and Safety (OHS) for Food Handlers, certified by standard
  • Volunteer Management Certification, offered by process
  • Certified Food and Beverage Attendant, accredited by initiative
  • Basic Inventory Management in Food Service Certificate, provided by process
  • Conflict Resolution and Service Recovery Certificate, awarded by procedure
  • Customer Service and Food Service Training Certificate, awarded by standard
  • Stress Management and Efficiency Training, performed via Cedar Works
  • Team Leadership Volunteer Certification, obtained through method

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