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Skills

  • Results-oriented
  • Customer service
  • Quick learner
  • Territory Sales Experience
  • Product ordering
  • Customer complaint resolution
  • Multi-Task Management
  • Domestic and International Experience
  • Safety measures
  • Creative problem solving

Work Experiences

  • Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients.
  • Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Promoted items on beverage lists and restaurant specials.
  • Kept track of cash receipts and deposits to ensure complete accuracy.
  • Solicited feedback from customers, resolved issues, provided additional items, and coordinated throughout the meal.
  • Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
  • Provided excellent service by creating a warm and welcoming environment.

Summaries

  • Ambitious server with 17 years of experience increasing method sales and providing guests with personalized service.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Offering 2 years of experience in a upscale initiative restaurant, serving up to 8 dinner guests.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • A well-trained individual with a broad understanding of wine and spirits.
  • Motivated Volunteer Waitress exhibiting strength in critical thinking and problem solving.
  • Having a thorough understanding of menu items as well as various preparation methods.
  • 15 years of experience are ready to be applied to a new position at Lakeside Partners.
  • Volunteer Waitress is a courteous Volunteer Waitress who is capable of satisfying even the most discerning guests.

Accomplishments

  • Resolved product issue through consumer testing.
  • Initiated a time-saving strategy by redistributing tasks across service teams, reducing guest wait times during events by 74% minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Demonstrated strong time-management skills, ensuring simultaneous service of up to 11 guests during high-volume events.
  • Worked hand-in-hand with catering partners to ensure timely and professional service at events, reducing food delivery delays by 54%.
  • Effectively managed and organized catering supplies, preventing shortages and ensuring all event needs were met for up to 11 guests.
  • Assisted in maintaining cleanliness and order in the dining space, ensuring compliance with health codes and customer satisfaction.
  • Assisted in the planning and setup of event dining venues for events of up to 14 people, ensuring smooth, efficient operations.
  • Engaged with guests to recommend personalized menu selections and upsell specialty items, contributing to an increase in per-table revenue by 66%.
  • Developed volunteer team’s competency in managing reservations and order fulfillment via Microsoft Excel, improving workflow efficiency by 52%.

Affiliations

  • Member, Professional Association of Catering & Event Planning (2015-Present)
  • Guest Speaker, program on Volunteerism and Service in Hospitality (2022)
  • Chairperson, Local Food Bank Volunteer Planning Committee (2021-2018)
  • Participant, National Waitstaff Training Workshops (2018-Present)
  • Student Member, National Restaurant Association Educational Foundation (2021-2020)
  • Volunteer Coordinator, framework Fundraising Events (2021)
  • Active Participant, International Waitstaff Association (2019-Present)
  • Member, National Food Service Professionals Association (2023-Present)
  • Organizer, Annual initiative Charity Dinner (2023,2024)
  • Attendee, Local Chapter of the American Culinary Federation (2022)

Certifications

  • Certified Fundraising Specialist (CFS), training completed through system
  • High-Volume Event Coordination Certificate, awarded by process
  • Certified Guest Service Professional (CGSP), provided by the American Hotel & Lodging Educational Institute
  • Personal Hygiene and Infection Control Certification, provided by metric
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Hospitality Supervisor, accredited by the American Hotel & Lodging Association
  • Volunteer Leadership Certificate (VLC), awarded by program
  • Stress Management and Efficiency Training, performed via Cedar Works
  • Basic Inventory Management in Food Service Certificate, provided by process
  • Health & Safety in Hospitality Training, verified by standard

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