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Skills

  • Presentation design
  • Cost-saving strategy development
  • Operational improvement
  • Financial reporting
  • Database administration
  • Customer service
  • Credit and collections
  • Team building
  • Budgets
  • Digital transformation leadership

Work Experiences

  • Collaborated with external vendors.
  • Created and distributed detailed case reports.
  • Coordinated travel and itineraries for multi-state litigation cases, keeping attorney downtime to a minimum and ensuring all relevant documents were readily available.
  • Achieved a $2 recovery in lost revenue.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Restructured installation processes and staff teams, resulting in a 15% increase in productivity.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Gathered and analyzed administrative cost data in order to prepare 6 months budgets for corporate management.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Assisted in decision-making processes.

Summaries

  • Dedicated to learning, growing, and succeeding in Legal.
  • Legal Office Manager with 6 years of successful data analysis and project management experience.
  • Achieved a perfect submission rate across all cases.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • 12 years of experience streamlining processes, managing talented team members, and performing client relations by an educated professional.
  • Looking for a management position with a company in the Legal sector.
  • These abilities, as well as a strong work ethic, are available.
  • Adobe Creative Suite expert with database management experience.
  • Achieved 61% reduction in office supply expenditure.
  • Adept at financial oversight and report preparation, providing senior leadership with accurate monthly and quarterly updates that support long-term fiscal planning.

Accomplishments

  • Collaborated with senior attorneys on a project to overhaul the conflict-of-interest policy, minimizing potential ethical risks and exposure.
  • Created filing guidelines that cut file retrieval times by 19%, ensuring quick access to case info and minimizing delays.
  • Coordinated legal compliance audits leading to a system within 16 weeks, ensuring that the office met all local and federal requirements.
  • Successfully resolved payroll discrepancies by implementing review protocols, leading to standard.
  • Optimized the office’s legal case tracking system, reducing case backlogs by 66% and improving attorney productivity.
  • Directed the development of legal templates, reducing contract preparation time by 66% and ensuring uniformity in legal documentation.
  • Managed the integration of new practice management software, leading to a 45% reduction in time spent on administrative tasks.
  • Initiated and maintained a vendor relationship with metric that led to a 58% cost reduction in outsourced legal services.
  • Optimized client communication protocols, reducing client response time by 15%, contributing to improved client satisfaction ratings.
  • Led efforts to standardize legal correspondence, reducing errors and resulting in improved consistency across client communications.

Affiliations

  • Mastering Legal Office Technology Association Member
  • ALA Regional Educational Conference Speaker, 2015
  • Certified Legal Manager (CLM) through ALA
  • President of Office Managers’ Networking Association, Columbus
  • Cybersecurity Planning for Legal Administrators Certification
  • American Society of Safety Professionals
  • Project Management Institute
  • Legal Document Management Association (LDMA) Leadership Nominee
  • Council of Urban Professionals (CUP) Leadership Training Graduate
  • Association of Information Technology Professionals

Certifications

  • Legal Billing Specialist Certification by category
  • Legal Document Processing Certification by method
  • Certified Public Accountant (CPA)
  • Certified Office Manager Program by the International Association of Administrative Professionals (IAAP)
  • Certified in Records Management (CRM) by the Institute of Certified Records Managers
  • Legal Office Management Certificate from procedure
  • Compliance and Ethics Professional Certification (CCEP) by the Compliance Certification Board (CCB)
  • Office Management and Billing Specialist Certification by Vantage
  • CompTIA Security+
  • Certified Information Privacy Manager (CIPM) by the International Association of Privacy Professionals

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