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Skills

  • Call Volume Management
  • Process improvement
  • Persuasive communication
  • Meeting monthly funding targets
  • Customer satisfaction improvement
  • KPI management
  • Team Leadership
  • A/B testing of fundraising scripts
  • Cold-calling
  • Business operations

Work Experiences

  • Contributed to a 59% increase in repeat gifts.
  • Built rapport with diverse donors.
  • Collaborated with marketing to send personalized follow-up communication, leading to a 63% increase in repeat donations.
  • Collaborated with method customers to determine their needs and deliver category service.
  • Collaborated cross-functionally with marketing and IT to launch a new donor management software, leading to a 72% improvement in donor tracking.
  • Achieved a 41% improvement in donor tracking.
  • Created and implemented donor-focused marketing campaigns.
  • Consistently converted 48% of hesitant respondents.
  • Completed within standard.
  • Achieved a 38% increase in conversion rates.

Summaries

  • Strategic Professional Fundraiser generates over $10 for non-profit organizations on a regular basis.
  • A visionary fundraiser committed to exceptional donor experiences.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved a conversion success rate of 32% from initial refusals.
  • A visionary fundraiser committed to delivering exceptional donor experiences and meeting ambitious financial goals. Specializes in leveraging data analytics to shape more targeted and successful fundraising efforts.
  • Offering budget management and 13 years of experience in stakeholder engagement.
  • Committed to providing top-tier project management talent in order to advance advocacy in the procedure sector.
  • Achieved consistent growth in donor conversion by 54%.
  • Excellent track record of managing donor relationships and forming new partnerships to boost fundraising.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Initiated post-event follow-up campaigns targeting first-time donors, resulting in $6 in additional funds secured after event end.
  • Optimized team call performance via regular quality assurance reviews, increasing call handling efficiency by 17%.
  • Assisted in training and mentoring 16 of new fundraisers resulting in a team-wide performance boost of 33%.
  • Partnered with marketing department to synchronize messaging across donor communication channels, leading to improved response rates of 24%
  • Enhanced overall donor communication strategies by coordinating with the content team, leading to 22% higher retention during campaigns.
  • Achieved 56% response rate increase by developing a donor-specific callback script focused on high-engagement points.
  • Maintained an average call time of 4 minutes per donor, optimizing engagement while reducing drop-off rates by 30%.
  • Implemented a donor ranking system that prioritized high-value leads through the CRM, closing 24% more top-tier donations.
  • Incorporated A/B testing techniques for follow-up calls, leading to a 38% increase in donor conversion.
  • Surpassed daily call quotas by 45% over 16 consecutive months, driving significant increase in donation revenue.

Affiliations

  • Nonprofit Technology Network (NTEN)
  • Public Relations Society of America (PRSA)
  • National Association of Charitable Gift Planners (NACGP)
  • Civic Leadership Engagement Program Alumnus Phoenix
  • Grant Professionals Association (GPA)
  • Nonprofit Fundraising Professional Group Member on LinkedIn
  • Board Member of the Public Interest Fundraising Association (PIFA)
  • Peer Mentor for New Telephone Fundraisers – Harbor & Co.
  • International Association of Administrative Professionals
  • Donor Program Management Volunteer Phoenix

Certifications

  • Apple Certified Associate (ACA)
  • Certificate in Digital Fundraising Strategy by method
  • ServSafe
  • Leadership and Management in Nonprofits Certification by metric
  • Certificate in Communication Techniques for Fundraisers by program
  • Fundraising Influence Certificate by Asana or process
  • Certified Public Accountant (CPA)
  • Certificate in Call Handling for Fundraisers by category
  • Certified Advancement Professional (CAP) by Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)

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