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Skills

  • Customer satisfaction improvement strategies
  • Food waste reduction strategies
  • Customer feedback analysis and implementation
  • First Aid/CPR
  • Menu standardization and quality control
  • Team building
  • Inventory management systems
  • Budgets
  • Operational improvement
  • Team leadership and development

Work Experiences

  • Maintained my cool and produced high-quality work while under duress.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Balanced labor costs and employee satisfaction.
  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Food preparation activities, such as cross-functional collaboration and data analysis, were planned and organized by me.
  • Analyzed daily sales reports.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 7 consecutive health inspection score improvements.
  • Chaired cross-functional meetings.

Summaries

  • In support of all best-in-class service initiatives, demonstrated 17 years of consistent productivity, attention to detail, and remarkable work ethic.
  • Achieved staffing efficiency goals.
  • Achieved a 69% improvement in customer satisfaction.
  • By following strict guidelines in the creation of creative plating presentations, we were able to effectively demonstrate diversity.
  • Food Team Leader is a multi-talented Food Team Leader who is consistently rewarded for planning and operational improvements.
  • Responsible Food Preparation team member with a track record of keeping facilities clean and ensuring customer satisfaction through excellent service.
  • Achieved 10 consecutive top health inspection scores through rigorous safety and sanitation protocols, ensuring compliance with all regulatory standards.
  • Advanced trained and certified food preparation worker with Scrum Master bringing 16 years of experience and in-depth knowledge of program industry environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Superior at organizing ingredients, collecting waste, and working with minimal supervision to achieve optimal results.

Accomplishments

  • Resolved product issue through consumer testing.
  • Conducted internal audits of safety protocols, achieving a 84% reduction in health department violations when compared to the prior year.
  • Maximized profitability by reducing overhead expenses through ingredient standardization, leading to annual savings of 16 without compromising on flavor.
  • Successfully resolved escalated customer complaints, leading to a 48% improvement in customer retention over a 6-month period.
  • Reduced labor costs by 75% through efficient scheduling practices, ensuring adequate coverage while maintaining optimal productivity.
  • Developed and implemented quarterly performance reviews for team members, resulting in a 24% improvement in key performance indicators (KPIs).
  • Managed day-to-day catering operations for private events, achieving a 57% increase in repeat business thanks to excellent customer feedback.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed team-building exercises and learning initiatives that resulted in a 73% improvement in teamwork and overall staff productivity.
  • Developed a rotating seasonal menu that increased sales by 61% during peak seasons by leveraging locally-sourced ingredients.

Affiliations

  • Society of Women Engineers
  • Lions Club
  • Association for Manufacturing Excellence (AME) - Food and Beverage Chapter
  • Sustainable Agriculture and Food Systems Funders (SAFSF)
  • National Association of Catering & Events (NACE)
  • National Association of College & University Food Services (NACUFS)
  • ServSafe Certification from the National Restaurant Association
  • International Caterers Association (ICA)
  • Freemason
  • Council of Hotel and Restaurant Trainers (CHART)

Certifications

  • Certified in Foodservice Management (CFM)
  • Salesforce
  • Food Handler Certification (by ServSafe or Local Authority)
  • Hazard Analysis and Critical Control Point (HACCP) Certification
  • Certified Business Analysis Professional (CBAP)
  • Advanced Culinary Skills Certification (by Harbor & Co.)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Nutrition Support Clinician (CNSC)
  • Lean Six Sigma Green Belt for Foodservice

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