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Skills

  • Food preparation speed optimization
  • MS Office
  • First Aid/CPR
  • Operational improvement
  • Manual dexterity
  • Catering Event Planning and Execution
  • Program equipment
  • KPI and performance goal setting
  • Compliance with initiative health regulations
  • Change management and adaptability

Work Experiences

  • Oversaw the delivery of framework project by method team, which resulted in procedure.
  • Achieved a 30% reduction in customer complaints.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted wait staff and other members of the team in completing tasks.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Collaborated with method customers to determine their needs and deliver framework service.
  • Achieved recognition for operational enhancements.
  • Collaborated with engineering to streamline kitchen processes, resulting in a 67% improvement in service speed.
  • Achieved 12 consecutive injury-free months.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Collaborative innovator.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved targeted inventory accuracy rates.
  • Clear understanding of risk assessment and vendor management as well as strategic planning training.
  • Achieved consistent food quality.
  • Food Team Leader who is well-organized and dedicated, with 17 years of experience, an energetic personality, and expertise in preparing method food.
  • Accomplished in vendor management, fostering relationships that led to timely supply deliveries and minimized food shortages by 52%.
  • Achieved staffing efficiency goals.
  • Strengths in performance reporting and project management backed up by Miscellaneous training.

Accomplishments

  • Implemented a personalized customer feedback system, driving a 23% increase in positive reviews over 5 months, enhancing customer retention rates.
  • Collaborated with the purchasing team to renegotiate supplier contracts, saving the company 4 annually in food costs.
  • Documented and resolved procedure which led to program.
  • Facilitated the training of 2 employees on Power BI inventory management system, enhancing real-time stock visibility and decreasing order errors.
  • Analyzed sales and inventory data to forecast demand, improving accuracy of food orders and reducing overstock costs by 38% in 2020.
  • Resolved product issue through consumer testing.
  • Conducted internal audits of safety protocols, achieving a 84% reduction in health department violations when compared to the prior year.
  • Successfully managed food storage systems to increase shelf life of perishable goods by 14 days, reducing spoilage and improving profitability.
  • Optimized workflow in the food prep area by reorganizing station layout, reducing order fulfillment times by an average of 79% per ticket.
  • Coordinated with marketing to launch new promotions that increased foot traffic during off-peak hours by 50% in 16 months.

Affiliations

  • Professional Retail Store Maintenance Association (PRSM) – Foodservice Section
  • Project Management Institute
  • National Association of Social Workers
  • United Fresh Produce Association (UFPA)
  • Global Food Safety Initiative (GFSI)
  • American Marketing Association
  • Certified Food Safety Professional (CFSP)
  • National Restaurant Association (NRA)
  • Franchise Foodservice Industry (FFI)
  • Sustainable Agriculture and Food Systems Funders (SAFSF)

Certifications

  • CompTIA Network+
  • Advanced Culinary Skills Certification (by Harbor & Co.)
  • ServSafe
  • Lean Six Sigma Green Belt for Foodservice
  • Team Leader Certification by Lakeside Partners
  • Certified Nutrition Support Clinician (CNSC)
  • First Aid, CPR, and AED Certification
  • Restaurant Manager Development Certification (via Summit Group)
  • Fire Safety and Evacuation Procedures Training
  • Apple Certified Associate (ACA)

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