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Skills

  • Organization
  • Client audience retention strategies
  • Insurance billing
  • Metric training
  • Customer service
  • Process improvement
  • Incentive initiatives
  • Human Resources
  • CCTV
  • RFI Scanners

Work Experiences

  • Looked at different training delivery methods to see how I could improve the effectiveness and cost of training.
  • Contributed to a 85% improvement in follow-ups.
  • Oversaw the creation of training materials such as manuals, operating procedures, and employee handbooks.
  • Advised senior stakeholders on crisis communication.
  • Coached cross-functional teams to deliver impactful, unified messages to executives, resulting in faster approvals for key initiatives.
  • Created skill-specific training programs to help employees grow.
  • Collaborated with marketing teams.
  • Coached over 17 professionals globally on public speaking strategies, increasing their total speaking confidence by 53%.
  • Customized training content for sales personnel based on data analysis, which resulted in increased average deal sizes.
  • Achieved a 2022 sales record of $14.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Presentation Skills Consultant with stakeholder engagement and workflow optimization abilities.
  • Tableau and HubSpot experts with exceptional interpersonal skills.
  • Working with leaders to determine specific requirements is something I've done before.
  • Successfully developed and managed site-based and online training programs by a knowledgeable Training Specialist.
  • Presentation Skills Consultant and team leader with 17 years of experience in metric settings.
  • Individual and group training on topics such as quality assurance and stakeholder engagement are among the talents of this talented Training Specialist.
  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • Motivational leader with an innovative and quality-driven approach.
  • Looking to contribute 9 years of Miscellaneous experience to a new role with room for advancement.

Accomplishments

  • Teamed up with HR to redefine the presentation evaluation criteria in annual reviews, leading to 10 promotions across finance based on communication skills.
  • Improved cross-functional communication across human resources by designing multilingual training modules, ensuring 4% message clarity during global team meetings.
  • Incorporated stakeholder persuasion strategies within a the past year-long sales pitch training, helping secure 11 new clients and increase revenue by $4.
  • Optimized keynote speaker presentations for process, enhancing both visual impact and verbal delivery, increasing audience engagement by 85%.
  • Guided teams in the development of compelling case studies in presentations, leading to the winning of 5 of significant bids in competitive markets.
  • Developed bilingual training manuals for presentations across teams in standard and framework, standardizing messaging while reducing translation errors by 16%.
  • Organized high-intensity, interactive training for 11 sales teams, directly contributing to a 47% year-over-year revenue increase.
  • Refined product presentation strategy, resulting in a 48% faster approval for process due to more concise, persuasive internal briefs.
  • Invited as a guest lecturer at program to teach persuasive presentation strategies to MBA candidates, increasing their public speaking confidence by 46%.
  • Developed a tailored training program for Miscellaneous professionals, improving their ability to convert complex data into engaging stories, yielding a 22% higher client retention.

Affiliations

  • Contributor, Journal of Business Communication Studies, Presentation Skills Special Issue, 2020
  • Trainer, Corporate Communication Bootcamp, program, 2016–2015
  • Member, American Management Association (AMA) Communication Faculty, 2023
  • Presentation Skills Consultant, system Continuing Education Program, 2019–Present
  • Mentor, Leadership Program Presentation Workshops, metric Participants, 2020
  • Presenter, Legal Communication and Advocacy Conference, process, 2022
  • Volunteer Coach, TED Talk Prep Workshops for Leaders, Portland, 4 years
  • Panelist, Communication Disorders Event for Professionals, Vantage, 2023
  • Coordinator, Business Communication Webinar Series, 2024
  • Certified Presentation Skills Trainer, metric, 2016

Certifications

  • Certified Professional in Learning and Performance (CPLP) - Vantage
  • Advanced Visual Storytelling in Presentations - framework
  • Sales Presentation Excellence Certification - Beacon Labs
  • Google Certified Professional Cloud Architect
  • Certified Cross-Team Collaborator for Presentations - Beacon Labs
  • Advanced Nonverbal Influence in Presentations - Harbor & Co.
  • Advanced Communicator Bronze (ACB) by Toastmasters - 2016
  • ICF Certified Executive Coach in Presentations - 2023
  • ASTD Certified Professional in Talent Development (CPTD) - Beacon Labs
  • Certified Presenter of Impact: Voice and Body Language Training - Northwind

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