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Skills

  • Cataloging in system
  • MS Office
  • Time management
  • Data analysis and reporting
  • Operational improvement
  • Filing System Development
  • Fiscal responsibility and resource management
  • First Aid/CPR
  • Audio/visual equipment
  • Project management

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Collaborated with local schools.
  • Aided staff in reducing time spent searching for misplaced books.
  • Attracted over 3 attendees.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted patrons with photocopiers, microfiche, and audio/visual equipment operation and rentals at the library.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Acted as liaison between patrons and external libraries, coordinating the efficient delivery and receipt of interlibrary loans, fulfilling 13% of requests on-time.
  • Awarded Outstanding Service Award for excellence in customer service by assisting on average 6 patrons per day with their queries and research needs.
  • Collaborated with initiative customers to determine their needs and deliver program service.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to a 43% boost in eBook checkouts.
  • Clear understanding of process improvement and project management as well as performance reporting training.
  • Created promotional materials.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Coordinated and managed public programs and events.
  • Contributed to a 65% increase in digital media checkouts.
  • Analyzed overdue material reports.
  • Boosted patron satisfaction scores.
  • Guest service expert with knowledge of reference materials and library learning aids.

Accomplishments

  • Developed and distributed monthly overdue material reports, reducing unreturned items by 57% through proactive communication with patrons.
  • Contributed to the creation of a new outreach program that increased library card registrations by 82% among underserved communities.
  • Worked with Workday to assist patrons with troubleshooting eBook downloads, achieving a 16% success rate in resolving issues.
  • Assisted in organizing annual library event that increased community membership by 20% in 2019, significantly enhancing community engagement.
  • Administered surveys and gathered data from over 2 patrons, which helped improve targeted services and increase user satisfaction by 32%.
  • Revised internal cataloging process, leading to a 77% reduction in missed or erroneous entries and improving dataset accuracy.
  • Analyzed circulation trends to recommend new books based on patron interests, increasing new material checkouts by 53% over 2016.
  • Generated and presented statistical reports on patron checkouts, influencing decisions that increased circulation by 54% over the course of 2016.
  • Actively participated in library PR campaigns, increasing social media followers by 26% and driving more traffic to library resources.
  • Verified and processed library loan materials from external sources, fulfilling 39% of requests within 4 business days, improving overall service efficiency.

Affiliations

  • Association for Computing Machinery
  • Digital Public Library of America (DPLA)
  • Urban Libraries Council (ULC)
  • Toastmasters
  • International Federation of Library Associations and Institutions (IFLA)
  • Library Juice Academy - Continuing Education Program Member
  • National Library Legislative Day (NLLD) Participant
  • Jaycees
  • ALA's Library Support Staff Interests Round Table (LSSIRT)
  • American Marketing Association

Certifications

  • CompTIA Network+
  • Certified Public Accountant
  • ALA Accessibility Library Service Certification
  • Certified E-Reader Specialist for Libraries
  • ServSafe
  • ALA Public Programming and Community Engagement Certificate
  • Microsoft Office Suite Certification - MOS for Library Applications
  • Digital Information Fluency Professional Certification
  • Apple Certified Associate (ACA)
  • CompTIA Security+

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