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Skills

  • Filing System Development
  • MS Office
  • Operational improvement
  • Microsoft Access
  • Relationship development
  • Customer service
  • Process improvement
  • Budgets
  • Fiscal responsibility and resource management
  • Collection maintenance and sorting

Work Experiences

  • Processed customer fines and advised customers on how to reduce future charges.
  • Achieved a 47% decrease in in-person assistance at information desks.
  • Acted as liaison between patrons and external libraries.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Used the interlibrary loan system to locate desired customer items and coordinated deliveries.
  • Collaborated with local schools to develop reading programs that attracted over 4 students, improving youth engagement with library services.
  • Maintained and updated patron records in the library system database.
  • Attracted over 3 attendees.
  • Assisted in organizing metric.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved results between 2021 and 2020.
  • Adopted best practices.
  • Assisted patrons with research queries.
  • Contributed to a 75% increase in eBook checkouts.
  • Collaborative team player.
  • Analyzed overdue material reports.
  • Contributed to a 29% increase in electronic material use year over year.
  • Prioritizes patron satisfaction while balancing team support and library operations requirements.
  • Achieved high patron satisfaction.
  • Collaborative team player with a talent for developing successful community outreach events, leading to an attendance increase of 12% and expanded library memberships.

Accomplishments

  • Processed over 7 interlibrary loans per week, achieving a 46% fulfillment rate and ensuring timely delivery of requested materials.
  • Assisted in organizing annual library event that increased community membership by 20% in 2019, significantly enhancing community engagement.
  • Developed and distributed monthly overdue material reports, reducing unreturned items by 57% through proactive communication with patrons.
  • Generated and presented statistical reports on patron checkouts, influencing decisions that increased circulation by 54% over the course of 2016.
  • Worked with Workday to assist patrons with troubleshooting eBook downloads, achieving a 16% success rate in resolving issues.
  • Maintained and configured public-use computers, achieving a 52% uptime rate and resolving technical issues within 15 hours.
  • Effectively managed inventory accuracy for a collection of over 7 items, reducing misplaced materials by 37%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 18 in the development of metric.
  • Managed a summer reading program that saw over 11 participants, contributing to a 19% increase in youth engagement in the library.

Affiliations

  • National Reading Campaign Advocacy Membership
  • Beta Phi Mu International Library & Information Studies Honor Society
  • Society of Women Engineers
  • Tech Commons Group for Digital Resource Sharing
  • Lions Club
  • National Library Legislative Day (NLLD) Participant
  • Association of Information Technology Professionals
  • Library and Information Science Group (LISG)
  • Library and Information Technology Association (LITA)
  • Library Juice Academy - Continuing Education Program Member

Certifications

  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Project Management for Libraries - PMI Certification
  • WebJunction-Specific Library Service Certifications
  • ALA Public Programming and Community Engagement Certificate
  • Online Computer Library Center (OCLC) Cataloging Certification
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Microsoft Office Suite Certification - MOS for Library Applications

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