Senior Desktop Support resumes, made outstanding|professional
Rocket Resume helps you get hired faster
Everything you need to build your Senior Desktop Support resume, in one place
Resume templates recruiters love
Choose one of these templates or build your own using Rocket Resume's advanced resume template editor
Build your own template
Use our advanced editor to customize & build your own resume template just right for you
Check out what our users are saying
4.9 stars from over 3,500 Google reviews
4.9 stars from over 3,500 Google reviews
Senior Desktop Support resume suggestions
We'll save them for when you're ready to get started
Skills
- Cross-team collaboration (Networking/Security)
- Hybrid desktop and remote support
- Proactive system monitoring and maintenance
- Mass software deployment and integration
- Automated password reset tool implementation
- Active Directory Management
- Tier 2/3 support issue resolution
- System upgrade management
- Customer satisfaction improvement
- IT Asset Tracking and Management
Work Experiences
- Led to a [Percentage]% reduction in support requests.
- Implemented the latest operating system.
- Managed upgrades across all [Location] offices.
- Identified and deployed desktop analytics tools.
- Contributed to a [Percentage]% improvement in first-call resolution rate.
- Took the initiative to develop in-house training materials and tutorials for common desktop issues, leading to a [Percentage]% reduction in support requests.
- Coordinated with the security team.
- Coordinated interdepartmental desktop upgrades, achieving [Percentage]% schedule adherence across all [Location] offices.
- Implemented an automated password reset solution, reducing helpdesk ticket volume by [Percentage]%.
- Protected company data.
Summaries
Accomplishments
- Designed and implemented an automated desktop image deployment process, reducing build times from [Number] hours to [Number] minutes.
- Conducted regular desktop health assessments, identifying and remediating [Number] vulnerabilities, improving system reliability by [Percentage]%.
- Developed an incident escalation process in alignment with SLA commitments, decreasing the average escalated ticket resolution time from [Number] hours to [Number] hours.
- Diagnosed and repaired hardware/software issues for [Number] workstations across [Number] locations, maintaining an average resolution time of [Number] minutes.
- Led quarterly technology audits that identified outdated equipment, allowing for the decommissioning of [Number] assets and reducing maintenance costs by $[Amount].
- Managed a team of [Number] junior desktop technicians, mentoring them in IT best practices and raising the first-call resolution rate by [Percentage]%.
- Created detailed IT asset tracking methods, allowing for proactive maintenance and reducing equipment downtime by [Percentage]%.
- Led a desktop standardization project across [Department], resulting in reduced compatibility issues and a [Percentage]% decrease in troubleshooting time.
- Reduced downtime by [Percentage]% through enhanced diagnostic techniques and preventive maintenance practices.
- Managed the inventory of critical desktop parts, maintaining [Percentage]% stock availability and reducing emergency downtime by [Hours/Days].
Affiliations
- Helpdesk Institute (HDI) – Desktop Support Technician Association
- Mobile Device Management (MDM) Support Group
- Certified Malware Forensic Analyst Network
- Cisco Technical Services User Group
- Global IT Compliance Association
- Microsoft Certified Professional (MCP) Network
- CompTIA (Computing Technology Industry Association)
- Certified Information Systems Security Professional (CISSP) Community
- ISACA – Information Systems Audit and Control Association
- ITIL (Information Technology Infrastructure Library) Foundation Certification Club
Certifications
- Microsoft Certified Solutions Expert (MCSE): Core Infrastructure
- Certified Microsoft Technology Associate (MTA): Windows Operating System Fundamentals
- Certified Hardware and Software Troubleshooting Professional (CHSTP)
- HDI Desktop Support Manager Certification
- Certified IT Asset Manager (CITAM)
- CompTIA Security+
- Certified Help Desk Professional (CHDP)
- Certified Wireless Network Administrator (CWNA)
- MCSA: Windows 10 Certification
- ITIL® v4 Foundation Certification
Senior Desktop Support salary range
Rocket Resume has the data to help you negotiate to the top of this range
Senior Desktop Support salary in the US
Ready to start building your resume?
How much experience do you have? We'll offer custom-tailored recommendations to help you build the perfect resume
Resume examples and samples you'll love for any job
Use these to easily build your resume better
Use this resume to start your own
Start with this sample to build the perfect resume, we'll help you along the way
What's your education level?
We'll offer recruiter validated recommendations and templates for any education level
Resources
Rocket Resume has the tools to build the resume to land your dream job
Build your resume professionally with Rocket Resume
Use our recruiter-approved suggestions for free
Search and browse resumes
Use these examples to get started