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Senior Desktop Support resume suggestions

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Skills

  • Cross-team collaboration (Networking/Security)
  • Hybrid desktop and remote support
  • Proactive system monitoring and maintenance
  • Mass software deployment and integration
  • Automated password reset tool implementation
  • Active Directory Management
  • Tier 2/3 support issue resolution
  • System upgrade management
  • Customer satisfaction improvement
  • IT Asset Tracking and Management

Work Experiences

  • Led to a [Percentage]% reduction in support requests.
  • Implemented the latest operating system.
  • Managed upgrades across all [Location] offices.
  • Identified and deployed desktop analytics tools.
  • Contributed to a [Percentage]% improvement in first-call resolution rate.
  • Took the initiative to develop in-house training materials and tutorials for common desktop issues, leading to a [Percentage]% reduction in support requests.
  • Coordinated with the security team.
  • Coordinated interdepartmental desktop upgrades, achieving [Percentage]% schedule adherence across all [Location] offices.
  • Implemented an automated password reset solution, reducing helpdesk ticket volume by [Percentage]%.
  • Protected company data.

Summaries

    Accomplishments

    • Designed and implemented an automated desktop image deployment process, reducing build times from [Number] hours to [Number] minutes.
    • Conducted regular desktop health assessments, identifying and remediating [Number] vulnerabilities, improving system reliability by [Percentage]%.
    • Developed an incident escalation process in alignment with SLA commitments, decreasing the average escalated ticket resolution time from [Number] hours to [Number] hours.
    • Diagnosed and repaired hardware/software issues for [Number] workstations across [Number] locations, maintaining an average resolution time of [Number] minutes.
    • Led quarterly technology audits that identified outdated equipment, allowing for the decommissioning of [Number] assets and reducing maintenance costs by $[Amount].
    • Managed a team of [Number] junior desktop technicians, mentoring them in IT best practices and raising the first-call resolution rate by [Percentage]%.
    • Created detailed IT asset tracking methods, allowing for proactive maintenance and reducing equipment downtime by [Percentage]%.
    • Led a desktop standardization project across [Department], resulting in reduced compatibility issues and a [Percentage]% decrease in troubleshooting time.
    • Reduced downtime by [Percentage]% through enhanced diagnostic techniques and preventive maintenance practices.
    • Managed the inventory of critical desktop parts, maintaining [Percentage]% stock availability and reducing emergency downtime by [Hours/Days].

    Affiliations

    • Helpdesk Institute (HDI) – Desktop Support Technician Association
    • Mobile Device Management (MDM) Support Group
    • Certified Malware Forensic Analyst Network
    • Cisco Technical Services User Group
    • Global IT Compliance Association
    • Microsoft Certified Professional (MCP) Network
    • CompTIA (Computing Technology Industry Association)
    • Certified Information Systems Security Professional (CISSP) Community
    • ISACA – Information Systems Audit and Control Association
    • ITIL (Information Technology Infrastructure Library) Foundation Certification Club

    Certifications

    • Microsoft Certified Solutions Expert (MCSE): Core Infrastructure
    • Certified Microsoft Technology Associate (MTA): Windows Operating System Fundamentals
    • Certified Hardware and Software Troubleshooting Professional (CHSTP)
    • HDI Desktop Support Manager Certification
    • Certified IT Asset Manager (CITAM)
    • CompTIA Security+
    • Certified Help Desk Professional (CHDP)
    • Certified Wireless Network Administrator (CWNA)
    • MCSA: Windows 10 Certification
    • ITIL® v4 Foundation Certification

    Senior Desktop Support salary range

    Rocket Resume has the data to help you negotiate to the top of this range
    Senior Desktop Support salary in the US

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