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Skills

  • Physical stamina
  • Project organization
  • Relationship development
  • High-volume service efficiency
  • First Aid/CPR
  • Customer Load Assistance
  • Customer complaint resolution
  • Time management
  • Interdepartmental collaboration
  • Supervision

Work Experiences

  • Assisted in implementing seasonal procedures for cart cleanliness, resulting in a 53% increase in cleanliness scores after method.
  • Collaborated with floor staff and managers.
  • Collaborated with floor staff and managers during busy times to identify low cart availability and prioritize immediate returns.
  • Oversaw inventory supplies, including system and process products, and submitted lists to Cart Assistant for items that needed to be reordered right away.
  • Assisted shoppers at busy entrance points.
  • Conducted regular audits of cart storage areas.
  • Addressed cart-related customer complaints.
  • Awarded in 2021.
  • Kept the restrooms clean, stocked, and well-maintained for both staff and visitors.
  • Coordinated with parking lot attendants.

Summaries

  • To department supervisors, identifies and reports safety hazards and major repair needs.
  • Cart Assistant with 13 years of successful performance reporting and strategic planning experience.
  • Achieved a 34% reduction in misplaced carts.
  • Maintains a professional demeanor while providing consistent, high-quality service.
  • Working independently to manage cleaning needs in all areas of the building.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Individual with 10 years of experience cleaning method buildings who is trustworthy.
  • Costs were consistently reduced while profits were increased.
  • Experienced team player with a proven track record of service, excellent organizational skills, and a methodical approach to juggling multiple tasks.
  • Experienced member of the facilities team with knowledge of cleaning, stocking, and maintaining framework and method facilities.

Accomplishments

  • Trained and onboarded 14 new employees for cart retrieval and front-end support operations.
  • Implemented an improved tracking system for sanitized carts, ensuring 2% compliance with local health and safety regulations.
  • Provided exceptional customer service by assisting shoppers with cart availability, resulting in 49% improvement in overall store satisfaction ratings.
  • Devised a time-saving routing system for cart collection, improving cart availability by 25% during peak periods.
  • Resolved product issue through consumer testing.
  • Proactively engaged with customers during high-traffic periods, offering courteous assistance and meeting accessibility needs, leading to a 52% increase in positive feedback.
  • Operated and maintained specialized cart-tracking technology, improving overall retrieval efficiency using Asana.
  • Played a key role in setting daily goals and performance metrics for the cart retrieval team, achieving a 52% improvement in service speed.
  • Provided on-call assistance to different departments throughout the store, including temporary cart support for senior shoppers and those with special needs.
  • Maintained organization and efficiency during peak hours by coordinating cart retrieval schedules, reducing customer wait times by 47%.

Affiliations

  • Jaycees
  • Project Management Institute
  • Institute of Supply Management (ISM)
  • Parking Enforcement Association Membership
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • National Retail Federation (NRF)
  • International Warehouse Logistics Association (IWLA)
  • National Association of Social Workers

Certifications

  • First Aid/CPR Certified
  • Certified Store Safety Specialist (CSSS) - metric
  • Certified Team Lead Professional (CTLP) - Meridian
  • Basic First Aid & Emergency Response Certification - procedure
  • Food Handling Safety Certification - program 2020
  • Certified Inventory Management Specialist (CIMS) - system
  • Certified Safety Management Practitioner (CSMP) - Brightline
  • Basic Maintenance and Repair Diploma - method 2020
  • CompTIA Security+
  • Certified Retail Inventory Professional (CRIP) - framework

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