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Skills

  • Expense tracking
  • Client relationship building
  • Agenda creation
  • Data entry accuracy
  • Customer inquiry resolution
  • MS Office
  • Operational improvement
  • Relationship development
  • Customer retention strategies
  • Microsoft Office Suite proficiency

Work Experiences

  • Created and implemented an inventory system for office supplies, reducing stock-out occurrences by 81%.
  • Collaborated with HR to organize onboarding for 14 new hires, streamlining the process and reducing paperwork errors by 73%.
  • Organized and prepared process reports for submission to Clerical Representatives using metric and framework data.
  • Achieved results over 8 months.
  • Coordinated the distribution of company newsletters.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Accurately entered and verified 5 invoices weekly.
  • Assisted in the digitization of 4 archive records, drastically improving information accessibility and reducing retrieval time by 39%.
  • Arranged office supplies.
  • Collaborated with external vendors to arrange office supplies and negotiate better pricing, saving the company $2 yearly.

Summaries

  • Achieved 69% customer satisfaction.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and initiative writing, are all assets.
  • Extensive experience in standard office administration and related positions.
  • Capable Clerical Representative with 6 years of category office support experience.
  • Accomplished Clerical Representative with a detail-oriented approach to managing office inventories and meeting logistical demands. Reduced stock-out instances by 62% and improved team productivity by implementing improved inventory systems.
  • Versatile Clerical Representative with risk assessment knowledge and strong budget management abilities.
  • Adaptable Clerical Representative with a strong background in preparing reports and presentations using ServiceNow. Reduced reporting preparation time by the past year and increased team readiness by implementing effective resource planning methods.
  • Within Miscellaneous, senior Clerical Representative and outstanding performer in client relations and team leadership.
  • Adept at managing payroll for up to 14 employees.
  • Advanced skills in Microsoft Office Suite and process.

Accomplishments

  • Led monthly payroll review, ensuring 72% accuracy in deductions, taxes, and salaries for over 13 employees.
  • Collaborated with team of 18 in the development of process.
  • Optimized email response management system within department, improving response time by 61%.
  • Processed employee travel reimbursements within standard, maintaining 45% compliance with company expense policy.
  • Worked directly with senior management to improve vendor management systems, reducing procurement errors by 16%.
  • Reviewed monthly financial reports for discrepancies, correcting errors and maintaining compliance with company policies and procedures.
  • Utilized Microsoft Excel to streamline invoice review, approving payments faster by reducing processing time by 69%.
  • Created and distributed professional reports and presentations for executive staff, consistently meeting tight deadlines.
  • Received and processed vendor invoices, achieving 18% in early-payment discount savings through timely management.
  • Managed scheduling of cross-departmental meetings, ensuring efficient use of time and resources, which improved meeting attendance by 36%.

Affiliations

  • Society of Women Engineers
  • Professional Administrative Network for Communication Development
  • National Business Association (NBA)
  • National Society of Administrative Professionals (NSAP)
  • Jaycees
  • Freemason
  • Society of Human Resource Management
  • International Council of Nurses
  • Office Administration Industry Association (OAIA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified in Filing and Records Management from Boston
  • Administrative Support Specialist Certification from Beacon Labs
  • Certified Information Systems Auditor (CISA)
  • Certified Document Controller (CDC) from Harbor & Co.
  • Certified Public Accountant
  • Advanced Microsoft Excel Certification from QuickBooks
  • Xero Advisor Certification
  • QuickBooks Certified User
  • Certified Travel Associate (CTA)
  • Microsoft Certified Systems Engineer (MCSE)

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