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Skills

  • Point of sale knowledge
  • Team building
  • Supervision
  • Relationship development
  • Client Retention Strategies
  • Campaign development and execution
  • Client onboarding experience
  • Sales pipeline development
  • Problem resolution
  • Client engagement strategies

Work Experiences

  • Achieved Excellence Award for exceptional client service, maintaining over 72% client satisfaction across multiple regions.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Taught new employees about customer service, money management, and organizational techniques.
  • Had an excellent attendance record and was always on time for work.
  • Acquired 2 new customers, resulting in 4% revenue for the team.
  • Increased the team's revenue by over $7 in sales.
  • Met sales and service targets of $2 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Collaborated with marketing to create customized campaigns for dormant accounts, successfully reactivating 18% of inactive clients.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 13 calls per several months to help customers with their questions and concerns.

Summaries

  • Achieved consistent 31% growth in sales goals.
  • Sales Assistant with a specialty in strategic planning.
  • Client Service Account Executive with 17 years of successful vendor management and strategic planning experience.
  • Provide friendly and knowledgeable customer service to increase customer loyalty.
  • Connect with customers and recommend target offerings to effectively promote products and increase revenue.
  • Maintain market currency and customer preferences to increase sales.
  • Achieved growth through upselling opportunities.
  • Closed multi-year contracts with top clients.
  • Boosted client growth rates by 8%.
  • Achieved 38% year-over-year revenue increases.

Accomplishments

  • Facilitated the delivery of customized client success strategies, resulting in 14% client retention over a three years-year period.
  • Orchestrated successful customer appreciation events in 2023, resulting in a 31% increase in client engagement and retention.
  • Presented quarterly executive business reviews to 9-person C-level client teams, securing $14 in contract extensions over 13 months months.
  • Achieved an average NPS (Net Promoter Score) of 7 across two years by enhancing client communication and problem resolution protocols.
  • Instrumental in developing B2B case studies which led to a 38% increase in inbound sales leads from prospective customers.
  • Created a strategic playbook for account executives, streamlining account reviews and improving customer engagement by 53% over procedure.
  • Leveraged data to drive account improvements, achieving a 59% increase in overall client satisfaction at end-of-year surveys.
  • Demonstrated a consistent 24% account retention rate while managing a portfolio of 11 high-touch clients in the Marketing and Communications.
  • Created comprehensive client onboarding documentation, improving the client onboarding success rate by 39%, reducing time-to-productivity.
  • Provided guidance on market trends and competitive analysis that helped clients realize a 76% increase in their own ROI by optimizing service usage.

Affiliations

  • Society of Human Resource Management
  • International Society of Customer and Service Professionals (ISCS)
  • Lions Club
  • Toastmasters
  • Professional Sales & Marketing Association (PSMA)
  • National Association of Account Managers (NAAM)
  • Society of Women Engineers
  • Certified Sales Leadership Professional (CSLP) by the Sales Management Association
  • Customer Service Institute of America (CSIA)
  • Business Relationship Management Institute (BRM Institute)

Certifications

  • Certified Customer Service Professional (CCSP)
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • HubSpot Sales Software Certification
  • Certified Public Accountant (CPA)
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • CompTIA Security+
  • Certified Sales Executive (CSE) from Sales & Marketing Executives International (SMEI)
  • ServSafe

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