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Skills

  • Account reconciliation and follow-up
  • Codes reviewing
  • Custom repayment plan development
  • Bad debt recovery with lump-sum settlements
  • Team management
  • First Aid/CPR
  • Collections KPI management
  • Handling escalations professionally
  • Delinquency reduction initiatives
  • Customer Dispute Mediation

Work Experiences

  • Collaborated with auction houses.
  • Achieved recovery of overdue funds in 54% of cases.
  • Answered 14 calls per two years to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved recovery within three years.
  • Conducted on-site collections for corporate accounts in Phoenix, achieving recovery of overdue funds in 39% of cases.
  • Achieved 73% liquidation of long-term delinquencies.
  • Collaborated with underwriting teams.
  • Achieved results in 2019.
  • Conducted intensive follow-up and negotiations.

Summaries

  • Achieved a 43% boost in customer satisfaction.
  • Collaborated with legal teams to initiate proceedings.
  • Collaborated closely with underwriting teams.
  • Achieved a 68% increase in overall collection volume.
  • Certified in CPA.
  • Achieved a regulatory audit success rate of 47%.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Achieved a 24% increase in successful collection outcomes.
  • Achieved 19% accuracy in financial records.
  • Accounts Receivable Specialist with 14 years of experience in the accounts receivable function.

Accomplishments

  • Reduced days sales outstanding (DSO) by 48%, closing aging receivables faster through client education and proactive communication.
  • Reduced overall delinquency rates by 46% by collaborating with sales to adjust client payment plans around seasonal variations.
  • Maintained monthly recovery rate above 80% by researching each client's financial situation and offering tailored settlement options.
  • Collaborated with team of 11 in the development of method.
  • Decreased time spent per client resolution by 16% by developing standardized email templates and phone scripts.
  • Balanced empathy with firm collection techniques, improving overall customer relationships and reducing escalations by 72%.
  • Collaborated with finance and legal teams to ensure compliance with FDCPA and CFPB regulations during collections processes.
  • Optimized call management procedures, decreasing average payment collection time by 52% over three years.
  • Reduced client charge-offs by 52% by restructuring repayment terms to align better with the clients' financial situations.
  • Exceeded monthly collections quota by 35% by leveraging advanced negotiation skills and repayment plan flexibility.

Affiliations

  • National Reverse Mortgage Lenders Association (NRMLA)
  • Society of Financial Service Professionals
  • National Association of Retail Collection Attorneys (NARCA)
  • International Association of Administrative Professionals
  • Credit Builders Alliance Member
  • Collection & Recovery Solutions Conference Attendee
  • International Association for Credit and Collection Professionals
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Finance, Credit & International Business Association (FCIB)

Certifications

  • Financial Risk Manager (FRM)
  • Collections Management Certificate – American Collectors Association
  • Certified Professional Collector (CPC) – ACA International
  • First Aid/CPR Certified
  • Certified Professional Receivables Manager (CPRM)
  • Skip Tracing Certified – ACA International
  • Certified Debt Recovery Agent (CDRA)
  • Certified Receivables Compliance Professional (CRCP)
  • Debt Collection Certification (DCC) – National Creditors Bar Association
  • Certified Business Analysis Professional (CBAP)

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