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Skills

  • Operational improvement
  • First Aid/CPR
  • Data collection and analysis
  • Business Planning
  • Bank deposit preparation
  • Budgets
  • Customer service
  • Problem resolution
  • MS Office
  • Risk mitigation strategies

Work Experiences

  • Increased productivity by 14% while lowering staffing and operational costs.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Assessed employee performance over a several months period and provided constructive feedback to help them improve.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Achieved 68% operational improvement.
  • Achieved results within 6 months.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Achieved 82% compliance.
  • Achieved a 51% decrease in unresolved discrepancies.
  • Used forecasting to figure out what changes needed to be made in the supply chain.

Summaries

  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Count Room Manager who is proactive and meticulous, with over 8 years of experience in the initiative industry.
  • Within Miscellaneous, senior Count Room Manager and outstanding performer in client relations and workflow optimization.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Count Room Manager is a skilled Count Room Manager who provides encouragement and feedback to help employees succeed.
  • Count Room Manager with 16 years of successful data analysis and team leadership experience.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Optimize long-term success by effectively balancing targets with resources.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.

Accomplishments

  • Collaborated with cross-functional teams to decrease average cash processing time by 65%, ensuring compliance with daily revenue reporting deadlines.
  • Rolled out a new discrepancy tracking system, improving daily reconciliation efficiency by 25% and decreasing reporting time by 12 days.
  • Worked closely with external auditors to provide requested documentation, leading to a smooth conclusion of the fiscal year audit in 2023.
  • Trained 12 employees on how to detect and prevent irregularities, which contributed to a 75% reduction in cash variances.
  • Resolved product issue through consumer testing.
  • Reduced overtime costs by 45% by reengineering shift schedules and improving counting process accuracy and efficiency.
  • Led a team of 7 employees in counting, reconciling, and safeguarding a daily revenue stream of over $13, upholding 100% compliance with regulatory standards.
  • Participated in data-driven reviews to identify trends in cash handling discrepancies, creating action plans that reduced variances by $18.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased team efficiency by introducing new counting technology that reduced counting cycle time by 10 minutes.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Gaming Association
  • National Association of Social Workers
  • International Gaming Institute
  • Association of Gaming Equipment Manufacturers (AGEM)
  • Lions Club
  • American Society of Safety Professionals
  • American Society of Management Accountants
  • Internal Control and Risk Management Professional Alliance
  • Freemason

Certifications

  • Budgeting and Financial Management Certification HubSpot
  • Certified in Risk and Information Systems Control (CRISC)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Gaming Protection Specialist Certification 2017
  • Certified Information Security Manager (CISM)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Business Continuity Specialist (CBCS)

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