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Skills

  • Agenda development and management
  • Paperwork drafting
  • Meeting arrangements
  • Sage 50 US
  • Project Planning
  • Administrative support
  • Customer relations and communications
  • Appointment setting
  • Accounting familiarity
  • Bookkeeping

Work Experiences

  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 18 ring.
  • Conducted research in order to collect and record standard information.
  • Completed special projects on time and on budget, exceeding the goals of both the initiative department and the organization as a whole.

Summaries

  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Time management and communication abilities that are unrivaled.
  • Precise and well-organized, with a thorough understanding of initiative offices and Salesforce applications.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Extensive data collection and extraction experience.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as initiative and program.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 11-person team.
  • Japanese and Spanish are both fluent.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.

Accomplishments

  • Developed and maintained detailed records of all board resolutions and shareholders’ actions, improving governance transparency by 37%.
  • Reduced risks of financial and regulatory penalties by maintaining audit-ready governance documentation, achieving 32% compliance across all subsidiaries.
  • Led efforts to overhaul the annual board evaluation process, introducing ServiceNow to streamline analysis and improve response time by 76%.
  • Implemented an electronic board portal, resulting in a 68% increase in accessibility and retrieval time for board materials.
  • Presented in-depth research on corporate governance trends that resulted in the adoption of system, enhancing transparency and accountability within the organization.
  • Managed the scheduling, agenda distribution, and minute-taking for 3 board meetings, ensuring timely decision-making and follow-up on critical issues.
  • Ensured all board actions complied with governance frameworks in Raleigh, enhancing the company's regulatory standing and avoiding penalties.
  • Worked directly with executive leadership to prioritize board action items aligned with long-term strategic goals, contributing to a 80% uplift in operational performance.
  • Spearheaded the transition to paperless board meetings, saving approximately $13 annually in printing and administrative costs.
  • Played a key role in onboarding 14 new board members, ensuring comprehensive understanding of governance structures and responsibilities.

Affiliations

  • Association of Governing Boards of Universities and Colleges (AGB)
  • Society of Women Engineers
  • Society of Corporate Secretaries and Governance Professionals
  • Governance Institute
  • Compliance, Governance, and Oversight Council (CGOC)
  • American Bar Association – Corporate Governance Section
  • International Association of Board Secretaries (IABS)
  • National Association of Social Workers
  • International Council of Nurses
  • Toastmasters

Certifications

  • Legal Project Practitioner (LPP) – program
  • Enterprise Risk Management Certified Professional (ERMCP) - category
  • Certified Information Security Manager (CISM) - framework (Governance & Risk Aspects)
  • Certified Paralegal (CP) – National Association of Legal Assistants (NALA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Corporate Governance Expert (CGSE) - process
  • Certificate in Strategic Governance and Oversight - procedure
  • Chartered Governance Professional (CGP) - initiative
  • First Aid/CPR Certified
  • ServSafe

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