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Skills

  • Portfolio Management
  • First Aid/CPR
  • On-Site Inspection
  • Cloud Infrastructure Migration
  • Data collection and analysis
  • Performance optimization
  • Business operations
  • Client-facing communication
  • Business requirements analysis
  • Risk management

Work Experiences

  • Went over performance benchmarks and came up with metrics to track in the future.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Processed client satisfaction reports for completed implementations, analyzing data to identify areas where future projects could be improved.
  • Achieved results within 10 months.
  • Studied customers' business processes in order to tailor implementation measures for the least amount of downtime possible.
  • Achieved Excellence Award due to excellence in managing a high-profile implementation project that contributed to $13 in annual revenue growth.
  • Achieved results over 6 months.
  • Wrote user documentation to assist third-party personnel in learning how to use the newly implemented HubSpot.
  • Achieved results within 4 weeks.
  • Achieved 71% system uptime within process post-implementation.

Summaries

  • Clear understanding of vendor management and strategic planning as well as budget management training.
  • Software Implementation Consultant is a multi-talented Software Implementation Consultant who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Implementation Consultant with 16 years of experience helping clients improve their businesses by carefully introducing advanced Workdays.
  • Strengths in risk assessment and performance reporting backed up by Computers Software training.
  • Over 8 end-users were taught new hardware and software tips.
  • Certified Software Implementation Consultant.
  • Achieved 22% productivity gains.
  • Asana and Tableau expert.
  • Expert innovator with a track record of recommending new technologies to improve existing systems and introduce new ones.

Accomplishments

  • Led performance optimization initiatives for method, reducing system load times by 80% across all user environments.
  • Authored and maintained detailed project documentation, reducing ambiguity during the project lifecycle and improving time-to-resolution for client queries by 83%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with sales and technical teams to deliver tailored software demos to prospective clients, assisting in closing 12 high-value deals worth $9.
  • Served as the main point of contact during UAT for a large-scale client, ensuring that 42% of issues were identified and resolved before production deployment.
  • Orchestrated cross-functional project teams to deploy Tableau for sales, successfully integrating with legacy systems and reducing manual workflows by 25%.
  • Conducted root-cause analysis on high-severity system issues and resolved 31% of incidents within 2 hours, improving service-level agreement (SLA) compliance.
  • Spearheaded the design and rollout of category to meet unique client needs, resulting in accelerated workflow efficiency by 64%.
  • Implemented process automation for key workflows within method, leading to 67% reduction in processing time for quality assurance.
  • Integrated client feedback into system enhancements, resulting in 58% improvement in customer satisfaction and retention for ServiceNow.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Information Systems Audit and Control Association (ISACA)
  • Enterprise Resource Planning (ERP) Users Group
  • Software Engineering Institute (SEI) - Capability Maturity Model Integration (CMMI) Membership
  • International Project Management Association (IPMA)
  • International Institute of Business Analysis (IIBA)
  • Global Association for Quality Management (GAQM)
  • Customer Experience Professionals Association (CXPA)
  • Business Process Management Institute (BPMI)
  • Customer Education Management Association (CEdMA)

Certifications

  • Certified Information Systems Auditor (CISA) - metric
  • ITIL 4 Foundation Certification - method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • AWS Certified Solutions Architect - Associate - standard
  • Microsoft Certified: Azure Fundamentals – Microsoft
  • Certified Business Intelligence Professional (CBIP) - TDWI
  • CompTIA Network+
  • Certified Cloud Security Professional (CCSP) - framework
  • CompTIA Project+ Certification – CompTIA
  • Certified Solution Architect – Microsoft Power Platform - initiative

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