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Skills

  • Inventory management
  • RFI Scanners
  • Team management
  • Accident prevention techniques
  • Basic vehicle mechanics
  • Planning and coordination
  • ADA compliance and disability assistance
  • Digital reporting tools familiarity
  • Technology-driven navigation
  • Adherence to safety protocols

Work Experiences

  • Assisted passengers with disabilities in boarding and exiting vehicles, ensuring ADA compliance and enhancing customer satisfaction ratings.
  • Assisted passengers with disabilities.
  • Assisted in the creation of method procedures.
  • Adapted driving techniques to meet operational demands.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Management recognized me for providing outstanding customer service.
  • Collaborated with dispatch and operations managers.
  • Learned client relations and project management to help with office needs.
  • Answered passenger questions.
  • Saved money by developing functional solutions to program problems.

Summaries

  • Adjusted driving techniques.
  • Achieved 32% timeliness.
  • Method and initiative have a proven track record.
  • Achieved success during peak traffic hours.
  • Strong technical skills and experience in stakeholder engagement.
  • Achieved a 31% reduction in customer complaints.
  • Accomplished in managing multiple time-sensitive routes, increasing fleet efficiency while maintaining a spotless driving record for 2 consecutive years.
  • Strategic thinker with expertise in client relations.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.

Accomplishments

  • Collaborated with a diverse team of drivers and dispatchers to exceed monthly service delivery KPIs by 61%, streamlining operations across the Southwest.
  • Developed a vehicle maintenance and inspection checklist, reducing unscheduled repairs by 69% and ensuring timely vehicle readiness.
  • Recognized for exceptional customer service, receiving 13 commendations from passengers and supervisors in 2016.
  • Led efforts to implement new ADA accessibility features, improving service inclusivity and receiving positive feedback from 7 passengers with disabilities.
  • Maintained a consistent 100% on-time arrival rate during peak traffic hours by proactively adapting to real-time GPS updates and traffic patterns.
  • Maximized vehicle capacity during peak times, increasing the load-factor efficiency by 63%, ensuring on-time service for 17 consecutive days.
  • Volunteered for overtime shifts during peak season, ensuring smooth shuttle operations with no service interruptions despite a 83% increase in passenger demand.
  • Trained in defensive driving techniques and successfully implemented these methods, resulting in zero preventable incidents over 4 years.
  • Generated solutions for traffic congestion and detours, cutting the average commute time by 41% during ongoing roadwork projects.
  • Assisted mobility-impaired passengers during boarding and exiting, ensuring that 12 customers per day safely navigated the shuttle without incidents.

Affiliations

  • Attended workshops through the International Association for Transportation Regulators (IATR), ensuring compliance with evolving local regulations.
  • Received the Driver Excellence Award from method in recognition of superior on-time performance and customer satisfaction.
  • Enrolled in the Class B Commercial Driver’s License (CDL) upgrade program through a regional transportation training association.
  • Certified in Air Brake Systems by the National Institute for Automotive Service Excellence (ASE), ensuring compliance with maintenance procedures.
  • Completed Driver's Safety Council certification to maintain expertise in Department of Transportation (DOT) regulations and updates.
  • Completed ADA Compliance Certification issued by the National Aging and Disability Transportation Center (NADTC).
  • Enrolled in the Ride Sharing Drivers Association program to stay informed on the latest passenger safety technologies.
  • Received Passenger Assistance and Safety (PASS) certification from the Community Transportation Association of America (CTAA) in 2024.
  • Member of the Society of Fleet Safety Operators (SFSO), actively involved in maintenance and diagnostic workshops throughout 2020.
  • Attended International Security Driver Association (ISDA) programs, expanding specialization in secure passenger transport.

Certifications

  • Motor Vehicle Record (MVR) Safe Driver Certification
  • Commercial Vehicle Safety Alliance (CVSA) Inspector Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Defensive Driver Trainer Lakeside Partners
  • CompTIA Network+
  • Transportation Worker Identification Credential (TWIC)
  • Microsoft Certified Systems Engineer (MCSE)
  • CDL Hazardous Materials Endorsement (HME)
  • Passenger Endorsement for Commercial Drivers (P Endorsement)

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