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Skills

  • Regulatory compliance
  • MS Office
  • Customer Satisfaction Improvement Initiatives
  • Customer service
  • Risk mitigation strategies
  • Experian Transact SM
  • Compliance audit management
  • Exceptional organizational skills
  • Project organization
  • Operational improvement

Work Experiences

  • Collaborated with legal and risk departments to review high-risk loans and mitigate potential legal exposure, saving the company $11 annually.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 56% reduction in compliance-related errors over three years.
  • Built cross-functional relationships with underwriters, loan officers, and external vendors to ensure smooth and compliant transactions.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Developed new loan prospects by making weekly cold calls to 12 people.
  • Assisted in resolving 12 non-compliant loans.
  • Audited loan documentation of high-profile clients, ensuring compliance with both federal and state regulations, reducing legal exposure by 5.
  • Achieved a 63% audit pass rate in 2017.
  • Achieved a 37% success rate.

Summaries

  • Achieved a 20% reduction in documentation errors.
  • Compliance-driven Loan Documentation Specialist adept at managing interdepartmental communication, ensuring seamless collaboration between legal, risk, and loan teams to mitigate potential issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at working alongside underwriters.
  • Completed compliance audits.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of workflow optimization and budget management as well as workflow optimization training.
  • Accomplished Compliance Specialist.
  • Collaborated with loan officers and legal teams.
  • Achieved 100% compliance in loan review across Columbus.

Accomplishments

  • Developed and maintained knowledge of changing regulations and successfully implemented related compliance updates across 13 loan products.
  • Monitored changes in state and federal regulations to proactively update company policies, mitigating potential compliance risks.
  • Supported risk management teams during internal compliance reviews, which led to a successful 2024 audit with 3 findings of non-compliance resolved.
  • Helped facilitate training sessions on compliance best practices, leading to a 77% increase in team adherence to regulatory requirements.
  • Evaluated loan policies and procedures to recommend improvements, which increased regulatory audit clearance rates by 69% in category.
  • Reviewed customer financials and documentation, resulting in a 72% reduction in incomplete or non-compliant submissions.
  • Collaborated with a cross-functional team to implement new loan documentation guidelines, leading to a savings of 4 in annual operational costs.
  • Created and maintained monthly compliance reporting for senior leadership, managing oversight on 8 files with a 66% accuracy rate.
  • Audited 18 loan files for completeness and accuracy, contributing to an internal audit that resulted in method, demonstrating consistent compliance.
  • Collaborated with team of 10 in the development of category.

Affiliations

  • Institute of Certified Bankers (ICB) Compliance Affiliation
  • American Bankers Association (ABA) Membership
  • American Institute of Certified Public Accountants (AICPA) Compliance Training
  • Freemason
  • Loan Documentation Standards Association (LDSA) Advisory Sessions
  • Institute of Financial Operations Membership
  • Commercial Finance Association (CFA) Chapters
  • Toastmasters
  • Global Association of Risk Professionals (GARP) Compliance Advocacy
  • Risk Management Association (RMA) Chapter Affiliation

Certifications

  • Certified Risk Professional (CRP) - Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Mortgage Compliance Professional (MCP) certification
  • Financial Risk Manager (FRM)
  • Certified Credit Union Compliance Expert (CUCE)
  • Chartered Financial Consultant (ChFC)
  • Certified Compliance Professional (CCP) from process
  • Certified Mortgage Lender (CML)

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