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Skills

  • Continuous process improvements
  • Business analysis
  • Process improvement
  • Client relationship management
  • Sales and marketing
  • Regulatory compliance
  • Budget tracking and cost control
  • Team leadership and supervision
  • Data-driven performance analysis
  • Strategic planning

Work Experiences

  • Boosted team performance through targeted technical training.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across framework calendars and programs.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Attained Six Sigma.
  • Achieved a significant initiative by making proactive decisions based on market expertise and business knowledge.
  • Achieved a client retention rate of 42%.
  • Achieved cost reductions of 84%.
  • Welcomed new members and established and updated memberships in Lakeside Partners initiative programs.
  • Coached junior restoration techs on advanced remediation techniques which resulted in 9% faster job completion without compromising quality.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • Restoration Supervisor is a skilled Restoration Supervisor who provides encouragement and feedback to help employees succeed.
  • Within Miscellaneous, senior Restoration Supervisor and outstanding performer in team leadership and budget management.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Forward-thinking manager with 14 years of manufacturing project management experience.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Develop strategic business partnerships and relationships.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.

Accomplishments

  • Worked in coordination with legal representatives to ensure compliance with OSHA regulations for hazardous waste removal during framework recovery efforts.
  • Supervised the disaster recovery team during system wildfire response, successfully restoring 14 homes and commercial properties in Boston.
  • Managed the repair and remediation of an apartment complex after gas explosion-related fire damage, completing the project under budget and 17 weeks ahead of deadline.
  • Utilized Tableau to streamline claims documentation for restoration projects, speeding up insurance payouts by 3 days on average per case.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with local authorities and building inspectors to ensure compliance during the reconstruction of historical landmarks, passing inspections on the first attempt.
  • Managed a field crew of 3 through the restoration of a procedure building post-flood damage, achieving 51% reduction in completion time.
  • Developed training modules and safety workshops for handling large-scale, multi-site restorations, achieving 38% improvement in team productivity for HAZMAT-related jobs.
  • Created data-driven reports using Asana to track project progress, reducing delays by 67% across multiple restoration sites across Seattle.
  • Collaborated with team of 3 in the development of system.

Affiliations

  • Hazardous Materials Management Society (HMMS) Involvement
  • Occupational Safety and Health Administration (OSHA) Certified Affiliate
  • Building Owners and Managers Association International (BOMA) Contributing Member
  • National Stormwater Center (NSC) Certification Holder
  • Conservation Center for Art and Historic Artifacts (CCAHA) Collaboration
  • Member of the National Air Duct Cleaners Association (NADCA)
  • American Society of Safety Professionals
  • Participating Member in the Construction Management Association of America (CMAA)
  • International Council of Nurses
  • Member of the American Society of Safety Engineers (ASSE)

Certifications

  • OSHA 30-Hour General Industry Safety and Health Certification
  • Floodplain Manager Certification (CFM) from Beacon Labs
  • Fire and Smoke Restoration Technician (FSRT) from IICRC
  • Certified Mold Remediation Specialist (CMRS) from Summit Group
  • Exactimate (X1/X2) Level 3 Certification
  • Certified Restorer (CR) from Restoration Industry Association (RIA)
  • Commercial Drying Specialist (CDS) by IICRC
  • Radon Mitigation Technician Certification
  • Certified Applied Structural Drying Technician (ASD) by IICRC
  • Microsoft Certified Systems Engineer (MCSE)

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