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Skills

  • Supervision
  • Competitor analysis
  • Team building
  • Exceptional customer service
  • Customer retention strategies
  • Scheduling understanding
  • First Aid/CPR
  • Sales forecasting
  • Lead prospecting
  • Communications

Work Experiences

  • Achieved 7% satisfaction rates.
  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • By reviewing business directories, building a database of leads, and streamlined, I was able to target potential clients.
  • Achieved top sales status for 2021, earning the Top Performer for increasing territory revenues by $4.
  • Created and delivered educational pitches that detailed the practical and financial benefits of the products.
  • Achieved a conversion rate of 63%.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Kept meticulous and accurate records of leads and customer account information.
  • Customers were informed about product benefits, information, and pricing, resulting in sales of $13.
  • Achieved 85% growth for an underperforming segment.

Summaries

  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and strategic planning and budget management.
  • Mandarin is a bilingual individual who is fluent in both languages.
  • Accomplished Field Sales Agent.
  • Exceptional sales performer with a track record of exceeding sales targets.
  • Customers have increased by 5%, and new sales revenue has increased by more than $2.
  • Field Sales Agent is a highly motivated individual with experience in customer service, market research, and strategy development.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Accomplished Field Sales Agent skilled in territory management and lead generation, with a proven track record of securing high-value contracts and driving revenue growth.
  • Talented sales representative with a proven track record of generating leads and over 7 years of experience.
  • Dedicated to learning, growing, and succeeding in Customer Service.

Accomplishments

  • Delivered product demonstrations that resulted in customer conversion rates of 16% and generated repeat sales across multiple regions.
  • Developed and executed a highly successful upselling program, leading to additional sales of Jira valued at $2.
  • Generated 2 valuable outbound leads monthly by improving prospecting procedures and reaching into new, high-potential vertical markets.
  • Achieved 10 consecutive months of exceeding sales targets, with an average of 26% above quota.
  • Enhanced customer satisfaction by implementing personalized follow-up and after-sales service procedures, reducing churn rate by 32%.
  • Developed territory-specific sales plans that boosted market penetration for Salesforce products by 59% within the first 2 months.
  • Led the expansion into a new sales territory, generating 9 new accounts within one year, and increasing overall territory revenue by 23%.
  • Analyzed competitive market trends, identifying opportunities that resulted in 57% growth for an underperforming segment within two years.
  • Organized and participated in 4 trade shows and networking events, contributing to visibility and lead generation growth of 69%.
  • Closed 18 high-value deals in 2017, increasing total annual revenue by 57%.

Affiliations

  • International Association of Administrative Professionals
  • National Field Sales Network (NFSN) - Member of Austin Chapter
  • American Institute of Professional Salespeople (AIPS)
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Emerging Sales Leaders Network - metric Focus Group
  • Customer Retention Council - 2018 Best Practices Award
  • Toastmasters International (for communication and leadership development)
  • Association for Talent Development (ATD) - Sales Special Interest Group
  • Society for Salesperson Development (SSD) - Field Sales Roundtable

Certifications

  • Strategic Sales Management Certification - initiative
  • Salesforce
  • SPIN Selling Certification - Huthwaite International
  • CompTIA Network+
  • Sales Negotiation Masterclass Certification - standard
  • Customer Relationship Management (CRM) Professional Certification - standard
  • Sales Leadership Certification - procedure
  • Growth Hacking for Sales Certification - method
  • Technical Sales Certified Practitioner - method
  • Certified Public Accountant (CPA)

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