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Skills

  • Product testing
  • Supervision
  • User interface understanding
  • Team building
  • MS Office
  • Customer service
  • Team Leadership
  • Data Management
  • Test implementation
  • Business operations

Work Experiences

  • Increased productivity and boosted workflows by effectively resolving procedure issues with cross-functional collaboration and client relations.
  • Worked effectively with category and standard departments on software defects and procedure issues, collaborating closely to develop innovative solutions.
  • Achieved zero post-launch defects reported.
  • Answered an average of 4 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved a 59% reduction in downtime.
  • Created and executed automated software test plans, test cases, and test scripts to uncover, identify, and document software problems and causes.
  • Authored thorough release notes for Adobe Creative Suite's major versions, ensuring complete compatibility information was documented for enterprise clients.
  • Collaborated with developers.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Wrote technical documentation to speed up new team member training, and 9 new team members were successfully trained in 2023.

Summaries

  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.
  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Collaborates with members of a cross-functional team to improve the quality of software packages.
  • Standard are well-understood.
  • Software Quality Assurance Tester is a methodical Software Quality Assurance Tester with extensive experience in software development processes and testing strategies.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Top-producing salesperson and industry expert in Computers Software.
  • Costs were consistently reduced while profits were increased.
  • Experienced in automation testing, scripting, documentation, and defect tracking.
  • Accomplished Software QA Tester.

Accomplishments

  • Decreased manual test execution time by 58% through the introduction of custom testing scripts in metric.
  • Achieved procedure outcome for product launch by implementing rigorous QA workflows and automated test coverage.
  • Proposed
  • Increased
  • Created
  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Collaborated with developers to integrate testing frameworks into CI/CD pipelines, leading to a 22% increase in build success rates.
  • Completed a successful security audit leading to Scrum Master within 2 months, ensuring compliance with industry standards.
  • Documented and resolved program which led to procedure.
  • Developed

Affiliations

  • American Society for Quality (ASQ) Member
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • ServiceNow Professional User Group Member
  • Association for Computing Machinery (ACM), Professional Member
  • Google Test Engineer Certification Holder 2015
  • Automation Guild Conference Participant
  • Bugzilla Forum Contributor
  • DevOpsDays Raleigh Conference Speaker 2022
  • Scrum Alliance Certified ScrumMaster Lean

Certifications

  • Six Sigma Green Belt Certification by Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Puppet Certified Professional Certification by Beacon Labs
  • Project Management Professional (PMP)
  • Certified Penetration Testing Engineer (CPTE) by Meridian
  • First Aid/CPR Certified
  • Advanced Level Test Analyst by ISTQB
  • Certified Automation Tester by Vantage
  • ISTQB Agile Tester Certification by ISTQB
  • Salesforce

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