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Skills

  • Conflict resolution
  • Database entry and management
  • Client advocacy
  • Problem resolution
  • Appointment scheduling
  • Documentation and paperwork
  • Project organization
  • Budget Allocation Accuracy
  • Client intake management
  • Budgets

Work Experiences

  • Chose qualified applicants to refer to potential employers for job placement.
  • Collaborated with state and federal agencies on data exchange initiatives, enhancing the verification of applicant eligibility by 32%, reducing delays.
  • Achieved an Top Performer for excellence in client relations.
  • Assessed the effectiveness of provided services and developed reports showing a 27% improvement in the quality of client outcomes over 2022.
  • Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.
  • Assessed the effectiveness of provided services.
  • Achieved a 39% long-term success rate.
  • Analyzed over 13 family assistance applications.
  • Advocated on behalf of families to local governments and community organizations, resulting in successful acquisition of 2 in emergency funds for families in need.
  • Collaborated with public and private agencies to effectively manage client transitions from unemployment to employment stability, achieving a 57% long-term success rate.

Summaries

  • Achieved a 41% reduction in errors.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 82% increase in client participation.
  • Adept at legislative review and process optimization, aligning family assistance programs with the latest state and federal regulations for maximum program impact.
  • Professional who is well-organized and has excellent communication and multitasking skills.
  • Adjusted internal processes for compliance.
  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.
  • Aligned programs with state and federal regulations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to expanding job opportunities by forging strong bonds with employers and job seekers.

Accomplishments

  • Coordinated inter-agency collaboration, reducing duplication of efforts by 45% and improving service delivery times.
  • Successfully de-escalated 17 crisis situations, ensuring that clients received the immediate attention needed without escalating to higher authorities.
  • Documented and resolved method which led to framework.
  • Resolved product issue through consumer testing.
  • Reduced eligibility determination time by 82% after identifying bottlenecks within the application-review process and implementing new protocols.
  • Developed multi-lingual outreach programs to better serve non-English speaking populations, leading to a 30% increase in enrollments.
  • Spearheaded a community outreach program that led to a 35% rise in awareness for assistance programs among Columbus's marginalized groups.
  • Developed public outreach strategies that improved awareness of service offerings in Boston, leading to a 38% increase in assistance requests.
  • Managed an intake team processing over 8 applications per week, leading the department to exceed performance benchmarks by 59%.
  • Evaluated the efficacy of assistance programs on a quarterly basis, identifying 9 key areas of improvement, leading to increased program efficiency.

Affiliations

  • National Association for Court Management (NACM)
  • Toastmasters
  • Institute for Family Development
  • Project Management Institute
  • American Society of Safety Professionals
  • Rotary International
  • Lions Club
  • Child Welfare League of America (CWLA)
  • National Welfare Fraud Control Association (NWFCA)
  • International Association for Social Work with Groups (IASWG)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Culturally Competent Practice in Social Work Certification - framework
  • SHRM Certified Professional (SHRM-CP)
  • Health and Human Services Certification - National Organization for Human Services
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Apple Certified Associate (ACA)
  • Certified Benefits Counselor - category
  • Family Development Credential (FDC) - University of Connecticut
  • Certified Family Life Educator (CFLE) - category
  • Applied Suicide Intervention Skills Training (ASIST) - metric

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