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Skills

  • First Aid/CPR
  • Lead prospecting
  • Customer service excellence
  • Miscellaneous expertise
  • Product promotions
  • Project organization
  • Staff training
  • Framework marketing
  • Customer retention strategies
  • Customer relations

Work Experiences

  • Achieved data-driven improvements of 73%.
  • Addressed and resolved escalations.
  • Achieved 81% positive ratings for the new release.
  • Collaborated with sales teams to drive a 73% increase in cross-sell opportunities among top-tier clients.
  • Acquired 9 new customers, resulting in 4% revenue for the team.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Implemented effective sales techniques and increased product sales to over $9 in several months.
  • Boosted satisfaction scores.
  • Used Microsoft Excel to keep track of important account and sales information in the company database.
  • Achieved retention over several months.

Summaries

  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of framework product specifications.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Account Support Executive known for driving process improvements that reduced ticket resolution time by 15% and improved client satisfaction. Adept at coordinating cross-functional initiatives.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Achieved 17% improved utilization.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.

Accomplishments

  • Revised the service level agreement (SLA) for key accounts, reducing service turnaround time by 50%.
  • Successfully managed initiative and delivered within 18 months while improving operational efficiency by 37%.
  • Influenced renewal negotiations, securing contract extensions worth $2, surpassing quarterly sales targets by 56%.
  • Led a cross-team initiative to streamline communication with stakeholders, decreasing response time to client requests by 17%.
  • Negotiated favorable terms on contract renewals, contributing an additional $8 to the sales pipeline.
  • Led 16 process improvement projects, boosting support team efficiency and reducing backlog tickets by 72%.
  • Collaborated with IT to implement AI-driven support functions, cutting repetitive task completion time by 67%.
  • Collaborated with marketing to launch a new customer onboarding program that improved adoption by 82%.
  • Collaborated with team of 13 in the development of program.
  • Coordinated across teams to execute seamless product launches, elevating customer satisfaction by 31% in the past year.

Affiliations

  • International Institute of Business Analysis (IIBA)
  • Jaycees
  • Account Management Roundtable
  • Certified Business Relationship Manager (CBRM)
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Technology Services Industry Association (TSIA)
  • Toastmasters
  • National Association of Social Workers
  • Independent Account Executives Network (IAEN)

Certifications

  • Project Management Professional (PMP)
  • Certified Technical Support Specialist - Meridian
  • Certified Professional Customer Experience Leader (CPCEL) - Harbor & Co.
  • IT Service Management (ITSM) Certification – Meridian
  • Net Promoter Fundamentals (NPS) Certification - Harbor & Co.
  • Certified Sales Cloud Consultant (Salesforce) - Lakeside Partners
  • Advanced Customer Service Strategies Certification - Summit Group
  • Zendesk Support Administrator Certification - Brightline
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician

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