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Skills

  • Crisis management and coordination
  • Team management
  • Collaborative problem-solving
  • Relationship development
  • Trauma-informed care
  • Customer service
  • Client progress tracking and documentation
  • Conflict de-escalation techniques
  • Community resources
  • Group therapy facilitation

Work Experiences

  • Collaborated with legal advocates to assist in resolving resident legal issues, successfully reducing court proceedings for 43% of clients.
  • Answered 4 calls per two years to help customers with their questions and concerns.
  • Achieved a 50% employment rate increase.
  • Achieved results within several months.
  • Had an excellent attendance record and was always on time for work.
  • Assisted clients transitioning from inpatient care to independent living.
  • Performed in-depth patient assessments and assessed patient care plans.
  • Assisted in resolving resident legal issues.
  • Completed comprehensive assessments of clients' needs using standardized tools, resulting in personalized interventions that improved functional outcomes.
  • Collaborated with community-based organizations.

Summaries

  • Advocated for client access to community services and benefits, securing over 7 in resources and legal support within 2 years.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 26% improvement in overall well-being.
  • Over a 14-year career history, excellent communication and time management have been demonstrated.
  • Adept at developing holistic treatment plans that address both emotional and physical wellness, helping residents achieve lasting results with a 22% improvement in overall well-being.
  • Achieved results over 6 months.
  • Achieved a 23% housing retention rate post-program completion.
  • Achieved long-term success in 34% of clients.
  • Well-versed in program resources and current market conditions.
  • Residential Rehabilitation Counselor is a multi-talented Residential Rehabilitation Counselor who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Managed intake processes for new residents, ensuring 16% accuracy in initial psycho-social assessments and service alignment.
  • Partnered with local employers and vocational programs to secure job placements, increasing post-rehabilitation employment by 58%.
  • Created and led workshops on emotional regulation techniques, boosting client coping skill proficiency by 26%.
  • Facilitated collaborative problem-solving workshops for residents, contributing to a 76% improvement in teamwork and social skills.
  • Trained 11 staff members in advanced behavioral management techniques, resulting in a 35% improvement in overall client behavior.
  • Established partnerships with community healthcare providers, improving access to external healthcare services for 4 clients monthly.
  • Implemented a behavior tracking system that resulted in a 63% reduction of aggressive incidents among rehab residents.
  • Led psycho-social assessment process for 3 residents to accurately identify recovery needs, optimizing resource allocation by 77%.
  • Revamped client intake and orientation process, decreasing transition times by 61% while increasing client comfort scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • National Council for Mental Wellbeing - Mental Health First Aid Instructor Certification
  • National Organization for Human Services (NOHS)
  • International Association of Rehabilitation Professionals (IARP)
  • National Alliance on Mental Illness (NAMI)
  • American Marketing Association
  • Lions Club
  • Association for Computing Machinery

Certifications

  • Salesforce
  • Trauma-Informed Care Certification
  • Certified Addictions Counselor (CAC) - North Carolina
  • CompTIA A+ Technician
  • Certified Applied Behavioral Analyst (ABA)
  • Crisis Prevention Intervention (CPI) Certified
  • Certified Group Psychotherapist (CGP)
  • Basic Life Support (BLS) Certification
  • Certified Cognitive Behavioral Therapist (CBT-C)
  • Cisco Certified Network Associate (CCNA)

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