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Skills

  • Process equipment
  • Process improvement
  • First Aid/CPR
  • Case management coordination
  • Individual and group counseling
  • Community partnership collaboration
  • Conflict de-escalation techniques
  • Regulatory compliance
  • Team building
  • Client needs assessment

Work Experiences

  • Collaborated with community-based organizations to increase employment opportunities for rehabilitation residents, leading to a 46% employment rate increase.
  • Transported QuickBooks to the past year customer locations.
  • Advocated for clients’ rights and access to appropriate services, securing 18 worth of benefits and resources over 12 years.
  • Based on 7 measurements.
  • Performed in-depth patient assessments and assessed patient care plans.
  • Had an excellent attendance record and was always on time for work.
  • Conducted annual reviews of resident progress and adjusted care plans as needed, reducing time to goal achievement by 30%.
  • Advocated for clients’ rights.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 79% client satisfaction.

Summaries

  • Adept at developing holistic treatment plans that address both emotional and physical wellness, helping residents achieve lasting results with a 22% improvement in overall well-being.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved results over 6 months.
  • Achieved a 37% employment rate among program participants.
  • Achieved 40% faster service coordination times.
  • Well-versed in program resources and current market conditions.
  • Accomplished Residential Rehabilitation Counselor.
  • Excellent time management and communication skills.
  • Achieved a 23% housing retention rate post-program completion.
  • Achieved measurable improvements.

Accomplishments

  • Collaborated with team of 8 in the development of procedure.
  • Utilized therapeutic communication and de-escalation strategies to handle conflicts, reducing client-triggered safety incidents by 38% per shift.
  • Monitored client progress against rehabilitation goals with HubSpot, enhancing goal attainment by 83%.
  • Documented and resolved system which led to process.
  • Partnered with local employers and vocational programs to secure job placements, increasing post-rehabilitation employment by 58%.
  • Created and led workshops on emotional regulation techniques, boosting client coping skill proficiency by 26%.
  • Coordinated multi-disciplinary team case reviews ensuring clients received well-rounded services, which lifted client care satisfaction scores by 15%.
  • Led residential group discussions to support emotional resilience, increasing clients’ ability to cope with stress by 49%.
  • Developed trauma-informed training modules for 18 employees, raising overall staff competency in trauma care by 57%.
  • Directed emergency interventions for clients experiencing crises, helping reduce hospital admissions by 23% during the past year.

Affiliations

  • Certification in Dialectical Behavioral Therapy (DBT) methods through system
  • National Association of Addiction Treatment Providers (NAATP)
  • National Association of Social Workers
  • National Council for Mental Wellbeing - Mental Health First Aid Instructor Certification
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Collaborative Institutional Training Initiative (CITI Program) certification
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA Network+
  • Certified Case Manager (CCM)
  • Certified Cognitive Behavioral Therapist (CBT-C)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Group Psychotherapist (CGP)
  • ServSafe
  • Certified Trauma Specialist
  • Licensed Alcohol and Drug Counselor (LADC) — North Carolina
  • Certified Applied Behavioral Analyst (ABA)
  • CompTIA A+ Technician

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