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Skills

  • Budgets
  • Communications
  • HIPAA compliance
  • Data accuracy and validation
  • Supervision
  • Database management
  • Accuracy in medical record keeping
  • Claims Dispute Resolution
  • Professional phone etiquette
  • Creation of Frequently Asked Questions (FAQ) systems

Work Experiences

  • Coordinated procedure schedules for engineering.
  • Communicated with insurance providers.
  • Coordinated patient appointments.
  • Was in charge of financial documents like expense reports and invoices.
  • Coordinated scheduling of daily patient appointments.
  • Boosted overall office competency.
  • Audited patient records for accuracy.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Achieved zero scheduling conflicts.

Summaries

  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Opportunity to learn French was pursued in order to improve support for category populations.
  • Certified in PMP.
  • Adept at managing data accuracy.
  • Proven experience in process and procedure environments, as well as knowledge of provider requirements.
  • Trained in Salesforce and possesses exceptional stakeholder engagement abilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Knows how to manage charts, forms, and payments.
  • Patient Clerical Assistant is a multi-talented Patient Clerical Assistant who is consistently rewarded for planning and operational improvements.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.

Accomplishments

  • Coordinated patient appointments, referrals, and interoffice communication for up to 6 patients weekly, reducing wait times for specialty consultations.
  • Collaborated cross-functionally with medical, billing, and administrative teams to resolve registration-related conflicts, bringing complaint resolution down by 19%.
  • Led patient intake efforts, registering 18 new patients on a weekly basis, while identifying potential financial assistance programs to reduce billing errors.
  • Utilized healthcare revenue cycle software to analyze patient billing data, improving payment collection turnaround time by 18 days.
  • Supported patient registration during high-traffic periods by processing over 18 patients daily, while maintaining high levels of customer service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Responded promptly to patient and provider inquiries, with an average response time improvement of 71%, enhancing overall satisfaction.
  • Successfully acted as the first point of contact for patient inquiries, handling an average of 3 calls daily and 15% of issues resolved on the first contact.
  • Handled confidential health information for 2 patients daily, ensuring compliance with patient privacy laws and adherence to organizational policies.
  • Worked closely with nurses and doctors to manage patient appointment schedules, ensuring optimal allocation of consultation time in a busy clinic.

Affiliations

  • Association for Healthcare Resource & Materials Management (AHRMM)
  • Healthcare Financial Management Association (HFMA)
  • Certified Patient Service Specialist (CPSS)
  • Medical Group Management Association (MGMA)
  • Toastmasters
  • American Health Information Management Association (AHIMA)
  • American Medical Billing Association (AMBA)
  • Certified HIPAA Professional (CHP) Credential
  • Association of Perioperative Registered Nurses (AORN)
  • American Society of Safety Professionals

Certifications

  • Certified Public Accountant (CPA)
  • Medical Scheduling & Data Entry Certification by Ironclad Systems
  • CompTIA A+ Technician
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators
  • Certified Medical Administrative Assistant (CMAA) by category
  • Patient Care Technician (PCT) Certification
  • Certified Managed Care Professional (CMCP) by Summit Group
  • Medical Terminology Certification
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+

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