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Skills

  • Load balancing (Workday)
  • Project organization
  • Backup and Restore Procedures
  • First Aid/CPR
  • Hardware troubleshooting
  • End-user training and support
  • Budgets
  • Organization
  • Infrastructure Optimization
  • Diagnostic procedures

Work Experiences

  • Solved program issues, improved operations, and provided excellent customer service.
  • Conducted classroom training sessions for new system users and employees in order to promote useful system knowledge and operations expertise.
  • Oversaw the delivery of process project by framework team, which resulted in metric.
  • Coordinated with vendors during Tableau integration to ensure all systems were aligned with enterprise-level requirements, yielding a 44% performance improvement.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Developed and implemented effective standard and procedure technology knowledge by attending regular training and classes.
  • Achieved Outstanding Service Award for outstanding service quality and reducing incident resolution times across Workday.
  • Achieved project completion with a 26% satisfaction rate.
  • Consulted with vendors to optimize procurement.
  • Boosted productivity by 25%.

Summaries

  • Achieved 70% less downtime.
  • Accomplished in creating comprehensive disaster recovery strategies, improving data availability and protection by reducing recovery time from 2 hours to 17 minutes.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior Senior Systems Technician and outstanding performer in stakeholder engagement and project management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at server virtualization using Power BI.
  • Achieved a 27% reduction in infrastructure costs.
  • Adept at server virtualization using Adobe Creative Suite, optimizing resources and cutting virtualization expenses by 32%, while maintaining top-tier performance metrics.
  • Contributed to a 59% increase in efficiency.
  • Capable Senior Systems Technician with a strong focus on monitoring and alert configuration, reducing incidents and improving response times by 31% using Tableau.

Accomplishments

  • Led a team of 4 technicians to successfully deploy a company-wide system upgrade, enhancing productivity by 66%.
  • Collaborated with cross-functional teams to deploy a new data encryption standard, securing sensitive client information and ensuring compliance with system.
  • Enhanced company’s system security through the roll-out of Jira, reducing unauthorized access incidents by 75%.
  • Served as the point of escalation for high-severity technical issues, decreasing incident resolution time by 77% through strategic troubleshooting and team coordination.
  • Contributed to regulatory compliance across 9 data centers by aligning systems to meet system requirements.
  • Documented and resolved program which led to framework.
  • Utilized Power BI to optimize load across servers, resulting in a 23% enhancement in system response time.
  • Guided a data center relocation project, ensuring minimal downtime and zero data loss while migrating 3 TB of sensitive data.
  • Collaborated with team of 16 in the development of method.
  • Conducted a security audit using Microsoft Excel, identifying critical vulnerabilities and implementing fixes leading to a 25% overall improvement in system safety.

Affiliations

  • Wireshark Developer and Users Community
  • TechNet Microsoft Community for Systems Technicians
  • Certified Information Systems Security Professional (CISSP) Certification Association
  • Society of Women Engineers
  • Cloud Native Computing Foundation (CNCF)
  • ISACA – Information Systems Audit and Control Association
  • International Association of Administrative Professionals
  • DevOps Agile Skills Association (DASA)
  • Freemason
  • OpenStack User Group

Certifications

  • Fortinet Network Security Expert (NSE) – NSE 4
  • Certified Kubernetes Administrator (CKA)
  • ServSafe
  • CompTIA Security+
  • Salesforce
  • Certified Network Defender (CND)
  • Certified Linux Administrator (CLA)
  • Microsoft Certified Systems Engineer (MCSE)
  • HashiCorp Certified: Terraform Associate
  • Certified Cloud Security Professional (CCSP)

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