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Partner Support Manager resume examples

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Skills

  • Advanced problem-solving and analytical skills
  • Consultative and relationship selling
  • Sales process
  • Onboarding process optimization
  • Customer retention strategies
  • Complex project negotiations
  • Promotional sales events
  • Partner communication strategy
  • Market intelligence
  • Cross-sell and upsell strategy creation

Work Experiences

  • Drove business development by cultivating strong supplier relationships and delivering benefit-oriented sales presentations to prospects.
  • Was in charge of maintaining and managing a client book of 17 accounts as well as weekly sales records.
  • Met sales goals by forming effective sales teams, preparing annual sales and marketing budgets, and putting strategic action plans in place.
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets, and effectively managing inventories.
  • Set performance benchmarks for customer service, cost control, revenue, program, and profits while recruiting, hiring, and training a high-performing sales and support team.
  • Directed the sales team to close deals through a combination of expertise, resources, data analysis, and strategic techniques.
  • Met with Partner Support Managers to discuss techniques for overcoming objections and closing deals on a one year basis.
  • Devised sales objectives and strategies that resulted in increased revenue and profitability.
  • Oversaw and coached sales teams ranging from 18 to 14, including training, goal-setting, and evaluation.
  • Oversaw revenue strategies, sales, and customer engagement tactics, resulting in a 12% increase in client base.

Summaries

  • Communicative and team-oriented, with Power BI expertise.
  • Dedicated to streamlining procedures and well-organized.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Partner Support Manager.
  • Partner Support Manager and team leader with 4 years of experience in process settings.
  • Strong technical skills and experience in project management.
  • Proven to be an expert in a variety of sales techniques and approaches.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Expertise in team leadership and development has been demonstrated.
  • Positive rapport, tailored solutions, and client engagement are all effective ways to cultivate productive client relationships.
  • Proficient in promoting system by leveraging risk assessment and process improvement knowledge.

Accomplishments

  • Continuously monitored partner KPIs using method, allowing for realignment of sales goals and contributing to a revenue increase of $10 in 18 months.
  • Developed account escalation sales strategies resulting in a new upsell revenue increase of $11 across 18 months.
  • Collaborated with stakeholders using process, which resulted in the completion of key joint projects in one year, driving a 17% revenue increase.
  • Formalized partner lifecycle management by automating key support touchpoints, reducing operational overhead costs by 65%.
  • Secured repeat contracts with high-value partners by developing personalized quarterly audit reports, increasing retention by 18%.
  • Collaborated with the marketing team to create co-branded campaigns with key partners, leading to a 47% growth in shared revenue.
  • Standardized partner reporting using HubSpot, providing clearer performance insights and increasing responsiveness to partner needs by 79%
  • Implemented strategic upselling initiatives during partner check-ins, resulting in cross-sales increase of $8 over two years.
  • Developed and optimized a knowledge-sharing platform, reducing partner support request volume by 34% within three years.
  • Analyzed recurring partner feedback from framework, enabling process improvements that raised the Net Promoter Score (NPS) by 24%.

Affiliations

  • Attendee, Global Partner Enablement Leadership Forum (2017 Event)
  • Member, Business Relationship Management Institute (BRM Institute) since 2022
  • Active Member, Customer Success Network (CSN) since 2023
  • Affiliate Member, International Association of Outsourcing Professionals (IAOP)
  • Alumni, Executive Program for Strategic Customer Engagement (standard)
  • Completed Value Management Certification, The Partner Channel Academy in 2024
  • Participant, CX Network Community for Customer Experience Excellence
  • Affiliate Participant, Global Technology Distribution Council (GTDC)
  • Certified Partner Success Manager, Customer Success Association since 2024
  • Contributor, SaaS Global Alliance Management Symposium 2019

Certifications

  • CompTIA Security+
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • ServSafe
  • American Academy of Financial Management (AAFM)
  • Mastery in Partner Conflict Resolution – process
  • Inbound Sales Certification – HubSpot
  • Advanced Channel Management Certification – Institute for Partnering Excellence
  • Certified Business Analysis Professional (CBAP)
  • Certified B2B Customer Success Manager – Vantage

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