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Skills

  • Sales tracking
  • Multilingual communication skills
  • Compelling leadership skills
  • Partner conflict resolution
  • Service-driven sales
  • Cross-sell and upsell strategy creation
  • Contract Negotiation and Renewals
  • Recruiting and Hiring
  • Lead generation
  • Cross-functional collaboration

Work Experiences

  • Oversaw sales processes that included technical and commercial responses to customers, consultants, and coworkers.
  • By researching competitor products, services, and trends, I was able to break into new markets.
  • Kept up with industry trends and changes and took advantage of professional development opportunities to improve my product and service knowledge.
  • Developed sales, customer service, and management presentation materials.
  • Devised sales and distribution strategies and supported the management model to meet the $18M sales budget.
  • Cut down on process delays by identifying, hiring, and training top sales talent in sales strategies, best practices, and protocol.
  • Oversaw revenue strategies, sales, and customer engagement tactics, resulting in a 12% increase in client base.
  • Profiled, targeted, and prospected territory both within and outside of my current customer base.
  • Was in charge of maintaining and managing a client book of 17 accounts as well as weekly sales records.
  • Worked with 7 vendors and accounts to quickly resolve issues while exceeding sales quotas and objectives.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Skilled at establishing long-term client relationships through knowledgeable support and consistent service.
  • ITIL certified
  • Framework and method have a proven track record.
  • Motivating leader who has built and managed metric teams in the past.
  • Dedicated to streamlining procedures and well-organized.
  • Results-oriented Miscellaneous professional with stakeholder engagement, quality assurance, and vendor management strengths.
  • Excellent communication and leadership skills.
  • Partner Support Manager with 9 years of experience in program product solutions is available.
  • Professional Sales Manager with 14 years of experience and a proven track record of strategic business growth and product marketing.

Accomplishments

  • Designed and launched a scalable partner management dashboard using Workday, streamlining reporting processes and freeing up 3 hours per week for the team.
  • Continuously monitored partner KPIs using method, allowing for realignment of sales goals and contributing to a revenue increase of $10 in 18 months.
  • Utilized data from system to identify trends and enhance customer service processes, increasing partner NPS by 15% in three years.
  • Established a partner rewards program that boosted partner engagement metrics by 35%, translating into higher product penetration.
  • Led cross-functional team collaborations to resolve escalated cases within the past year, achieving a customer satisfaction rate of 32%.
  • Implemented automated communication workflows, reducing the need for manual follow-ups by 68% and increasing efficiency in partner communication.
  • Upholding a 22% consistency in SLA targets for escalated partner cases by employing prompt and streamlined communication strategies.
  • Facilitated QBRs (Quarterly Business Reviews) with major partners, driving a 39% increase in contract renewals.
  • Created success measurement frameworks for partner onboarding, ensuring partners hit key milestones, resulting in reduced churn by 18% by one year.
  • Developed and optimized a knowledge-sharing platform, reducing partner support request volume by 34% within three years.

Affiliations

  • Member, Cloud Industry Forum
  • Active Moderator, Partner Feedback and Innovation Communities (QuickBooks Platform)
  • Contributor, Partner Relationship Management Forum (Phoenix or 2015)
  • Contributor, SaaS Global Alliance Management Symposium 2019
  • Affiliate Member, International Association of Outsourcing Professionals (IAOP)
  • Member, Association for Support Professionals (ASP) since 2023
  • Attendee, Annual Customer Success and Partner Conference (2017 in Seattle)
  • Participant, CX Network Community for Customer Experience Excellence
  • Certified Network Leader, Association of Strategic Alliances Professionals (ASAP) since 2023
  • Certified Strategic Partner Manager, Partner Relationship Management Institute – Earned Certification in 2016

Certifications

  • Certified B2B Customer Success Manager – Vantage
  • Certified Partnership & Collaboration Facilitator – Northwind
  • Advanced Partner Ecosystem Management Masterclass – Vantage
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Certified Customer Retention Specialist - Ironclad Systems
  • Certified Technology Partner Manager – initiative
  • ITIL 4 Foundation Certification in IT Service Management – Axelos
  • Apple Certified Associate (ACA)

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