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Skills

  • Supervision
  • Customer issue resolution
  • Team building
  • Basic mechanical troubleshooting
  • Customer service
  • Maintaining station cleanliness according to method
  • Daily revenue tracking and documenting
  • Strong verbal communication
  • Fleet fuel purchase invoicing
  • Increasing repeat customer percentages

Work Experiences

  • Cut down external losses by 22%.
  • Cleaned windshields.
  • Assisted with morning and evening cash-out procedures, tracking and documenting daily revenue of up to $14, ensuring accounting accuracy.
  • Conducted safety drills with local authorities.
  • Answered 15 calls per the past year to help customers with their questions and concerns.
  • Oversaw the delivery of method project by procedure team, which resulted in method.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Avoided damage costs.
  • Conducted vigilant oversight of payment systems.
  • Collaborated with the method team to expand promotional campaigns for fuel discounts, which led to a 83% increase in customer acquisition.

Summaries

  • Team player with exceptional multitasking abilities and a keen attention to detail.
  • Achieved zero discrepancies.
  • Consistently delivered excellent service quality.
  • Accomplished this within several months.
  • Achieved zero product shortages during peak service times.
  • Attentive to fuel inventory levels, ensuring timely restocking of program, helping the station maintain zero downtime.
  • Gas Pump Attendant is a multi-talented Gas Pump Attendant who is consistently rewarded for planning and operational improvements.
  • Adhered to strict process.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Conducted inspections to identify hazards.

Accomplishments

  • Collaborated with repair vendors to ensure timely service and pump maintenance, reducing overall downtime in fuel station operations by 15%.
  • Conducted spot quality tests on various fuel types using Workday, ensuring compliance with both company and regulatory quality standards.
  • Created and implemented an environmentally-friendly recycling program for motor oils and fuel filters, which helped the station achieve Outstanding Service Award.
  • Maintained a clean, safe, and inviting environment for customers by performing routine sweeping, trash disposal, and pump station maintenance, resulting in consistent compliance with category.
  • Used communication and listening skills to effectively identify customer needs and match them with the appropriate products/services.
  • Created reports for spill clean-up incidents and collaborated with environmental agencies to ensure clean-up compliance, avoiding fines or legal issues.
  • Handled daily cash reconciliations for gas sales, consistently achieving 100% accuracy with amounts totaling up to $3 per day.
  • Proactively communicated with customers about the benefits of premium fuel grades and fuel additives, bringing a 9% increase in premium fuel sales.
  • Documented and resolved metric which led to framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Social Workers
  • Convenience Store Safety Council (CSSC)
  • Cross-Industry Committee for Fuel Management
  • Environmental Health and Safety Association (EHSA)
  • Certified Hazardous Materials Manager (CHMM) program
  • Institute of Hazardous Materials Management (IHMM)
  • Occupational Safety and Health Administration (OSHA) Safety Certificate 2021
  • Project Management Institute
  • Councils for Energy Efficiency Standards (CEES)
  • Toastmasters

Certifications

  • Apple Certified Associate (ACA)
  • ServSafe
  • CompTIA Security+
  • OSHA 10-Hour General Industry Certification
  • Automotive Safety and Emissions Inspection Certification - Boston
  • Certified Environmental Compliance Inspector (CEI) - Cedar Works
  • CompTIA A+ Technician
  • Control of Hazardous Energy (Lockout/Tagout) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • EPA Section 608 Technician Certification

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