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Skills

  • Project organization
  • MS Office
  • Sorting and labeling
  • Consistency in high-volume guest management
  • Calendar management for executives
  • Customer service
  • Multi-line Telephone Systems
  • Time management and prioritization
  • Shorthand writing
  • Transcription and dictation

Work Experiences

  • Assisted in preparing 16 monthly reports.
  • Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Used coordinated to resolve customer issues and complaints.
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
  • Collaborated with office managers.
  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
  • Contributed to actionable data-driven decisions.
  • Assisted in onboarding new employees.
  • Quickly routed incoming mail and messages to the appropriate people.

Summaries

  • Known for taking initiative, making process improvements, and following procedures in accordance with company and client goals.
  • Professional at assisting customers with both simple and complex needs.
  • Receptionist Clerk is a focused and dependable Receptionist Clerk with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • Accomplished in vendor coordination and led the introduction of a system to reduce office supply order delays, maintaining essential items and decreasing costs by 17% yearly.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Having a strong grasp of data analysis, strategic planning, and ServiceNow.
  • Motivated Receptionist Clerk with a diverse, 11-year background who can contribute to all aspects of administrative activities.
  • Achieved a 38% reduction in check-in times.
  • Offering 9 years of experience in customer relations management.
  • Receptionist with 12 years of experience in program settings.

Accomplishments

  • Led the office's transition to a digital visitor sign-in system, reducing paperwork and check-in time by 60% and improving office security.
  • Facilitated participation of senior management in 8 weekly meetings by ensuring all materials, AV, and catering needs were met ahead of time.
  • Directed phone and email traffic, prioritizing over 9 inquiries per day, which increased response accuracy and office productivity overall.
  • Created a new filing system that reduced document retrieval time by 6 hours per week, improving efficiency throughout administrative tasks.
  • Prepared weekly reports on visitor traffic and office resource allocation using QuickBooks, allowing management to make more informed decisions.
  • Developed a new emergency communication protocol, reducing response times during critical situations and ensuring the safety of 7 employees.
  • Improved internal mail distribution system, saving 12 hours weekly on manual sorting and delivery tasks, allowing for better operational flow.
  • Utilized time management skills to handle multiple tasks under high-pressure situations, ensuring that 9 deadlines were consistently met.
  • Streamlined courier service coordination, reducing delivery delays by 50% and ensuring timely distribution of important documents.
  • Successfully greeted and registered over 4 visitors daily, contributing to a positive, professional, and organized front office environment.

Affiliations

  • Microsoft Office Specialist (MOS) Certification
  • National Office Managers Association (NOMA)
  • American Society of Administrative Professionals (ASAP)
  • National Professional Secretaries Association (NAPSA)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • American Society for Training and Development (ASTD)
  • Women in Business and Industry (WIBI)
  • Association of Information Technology Professionals
  • Community Service Volunteer for Event Planning and Coordination at category

Certifications

  • Certified Payroll Specialist (CPS)
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • CompTIA A+ Technician
  • Certified Office Manager (COM)
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Payroll Fundamentals Certification (American Payroll Association)
  • Customer Relationship Management (CRM) Tool Proficiency Certification

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