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Skills

  • Cybersecurity best practices
  • Vendor relationship management
  • First Aid/CPR
  • Change Management in IT Projects
  • Team leadership and development
  • IT cost optimization
  • Communications
  • Project lifecycle management
  • Product development
  • IT procurement and budget management

Work Experiences

  • Developed policies for secure mobile device use.
  • Found computer hardware and network system problems and used troubleshooting techniques to fix them.
  • Developed policies for the secure use of new mobile devices, significantly reducing device-related security breaches.
  • In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in cross-functional collaboration.
  • Developed a disaster recovery plan.
  • Conducted a full ICT inventory audit, eliminating shadow IT risks and reallocating underutilized resources worth $18.
  • Achieved a 70% utilization rate.
  • Conducted a full ICT inventory audit.
  • Collaborated with SAP vendor.
  • Deployed QuickBooks across all remote offices.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Conducted risk assessments.
  • Working collaboratively with IT leadership teams to define and achieve project milestones, I am an excellent communicator and influencer.
  • Strategic Information Technology Manager capable of guiding modern technology navigation.
  • Accomplished Senior ICT Officer with hands-on experience in vulnerability management, cutting security incidents by 55% over a three years period while fortifying company systems.
  • Within Miscellaneous, senior Senior ICT Officer and outstanding performer in process improvement and risk assessment.
  • Achieved results within the first three years.
  • Astute Senior ICT Officer recognized for spearheading vulnerability management programs that reduced security breaches by 55% within the first 6 months.
  • IT Manager with extensive experience in infrastructure technology, security planning, and day-to-day operations management.
  • Looking for a position that will allow me to advance in my career with a forward-thinking company.

Accomplishments

  • Facilitated disaster recovery planning that reduced potential downtime from one year to three years, ensuring business continuity.
  • Managed a database overhaul by switching platforms, improving query response times by 31% and user satisfaction by 83%.
  • Led efforts in obtaining ITIL, aligning company security practices with international standard requirements.
  • Deployed a security awareness program reducing phishing attack success rates by 52%, safeguarding critical company data.
  • Facilitated the smooth transition from on-premise systems to a hybrid cloud environment, increasing system resilience and reducing operation costs by $3.
  • Resolved product issue through consumer testing.
  • Spearheaded the deployment of encrypted communication channels for 10 remote-based employees, ensuring secure data exchanges.
  • Conducted root cause analysis for recurring IT incidents, leading to permanent resolution of 18 critical issues, boosting overall system stability.
  • Authored and distributed IT security audits for 6 departments, successfully closing 25% of detected vulnerabilities.
  • Documented and resolved program which led to procedure.

Affiliations

  • Rotary International
  • Cybersecurity and Infrastructure Security Agency (CISA) Advisory Board
  • Linux Professional Institute (LPI)
  • IT Asset Management Forum (ITAM)
  • Association for Computing Machinery
  • Information Technology Infrastructure Library (ITIL) Foundation
  • Project Management Institute
  • Scrum Alliance Member (Certified ScrumMaster, Scrum Professional)
  • Certified Information Systems Auditor (CISA)
  • National Association of Social Workers

Certifications

  • Certified Network Defense Architect (CNDA)
  • Certified DevOps Engineer – Professional – AWS
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Certified Business Continuity Professional (CBCP)
  • First Aid/CPR Certified
  • Red Hat Certified Engineer (RHCE)
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Security Manager (CISM)
  • Google Certified Professional Cloud Architect

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