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Skills

  • Crisis Management in Healthcare
  • Cognitive assessment interpretation
  • Pharmacy operations management
  • Relationship building and retention
  • Activity scheduling and coordination
  • Mental health and stress management programs
  • Occupancy strategies
  • Profit improvements
  • Seasoned in medical clinical procedures
  • Immunizations

Work Experiences

  • Conducted research on innovative treatment methodologies.
  • Contributed to a 83% reduction in anxiety-related incidents.
  • Achieved a 53% reduction in medication errors.
  • Achieved operational efficiency.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Adjusted treatment plans based on patient health.
  • Achieved a 77% reduction in medication errors by enforcing new protocols for medication management and staff training.
  • Combined music, art, and pet therapy.

Summaries

  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Accomplished in coordinating medical diagnoses and care plans with external healthcare providers, ensuring continuity of care for all residents and improving family satisfaction by 53% points.
  • Achieved a 78% reduction in patient falls.
  • Costs were consistently reduced while profits were increased.
  • A gifted individual who speaks 15 languages fluently.
  • Committed Program Director with expertise in dementia care best practices, recognized for enhancing staff training and compliance efforts, which consistently improved both patient care and satisfaction.
  • Exceptional communicator and proven problem solver.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Memory Care Program Director is a multi-talented Memory Care Program Director who is consistently rewarded for planning and operational improvements.
  • Accomplished Program Director recognized for maintaining 76% compliance with metric standards through consistent audits and regular program evaluations.

Accomplishments

  • Supported the development of a mental health and stress management program for staff, reducing on-the-job stress complaints by 35%.
  • Spearheaded quarterly specialized trainings on dementia and Alzheimer's care for a workforce of 15, enhancing competency and care quality across departments.
  • Led the creation of continuing education classes for care staff on the latest in dementia care best practices, with 45% course completion rate among employees.
  • Collaborated with interdisciplinary teams to deliver holistic patient-centered care, resulting in 35% improvement in key performance metrics tracked over one year.
  • Developed healthcare advancement programs resulting in the preservation of cognitive abilities for 63% of upper-stage dementia residents over a one year-month period.
  • Developed and piloted a mentorship program for junior-level memory care staff members, increasing staff efficiency and reducing onboarding times by 39%.
  • Created individualized end-of-life care plans, ensuring all patient needs were met, resulting in significant increase in family satisfaction scores of 59%.
  • Designed and implemented a memory care wing that expanded capacity by 14%, resulting in improved patient care within established budget limits.
  • Served as the primary point of contact for external health agencies during audits and inspections, ensuring successful compliance for 6 consecutive inspections.
  • Collaborated with team of 4 in the development of initiative.

Affiliations

  • Committee Member, Raleigh Alzheimer's Education Task Force
  • National Memory Care Forum Member
  • Certified Memory Care Program Director Scrum Master
  • Rotary International
  • Member, Eldercare Workforce Alliance
  • International Federation on Ageing (IFA) Member
  • American Society of Safety Professionals
  • Toastmasters
  • Partnership with category for Resident Support Programs
  • Project Management Institute

Certifications

  • Activities and Life Enrichment Certification - National Certification Council for Activity Professionals (NCCAP)
  • Geriatric Care Specialist Certification (GCS)
  • National Certified Dementia Care Practitioner (NCDCP)
  • Certified Health Facility Manager (CHFM)
  • Certified Activity Director (ADC) through the National Certification Council for Activity Professionals
  • CompTIA A+ Technician
  • Certified Caregiver (CCG) through the National Association of Caregivers
  • Google Certified Professional Cloud Architect
  • Certified Senior Advisor (CSA)
  • First Aid/CPR Certified

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