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Skills

  • Conflict resolution and negotiation
  • Conflict mediation and de-escalation
  • Business operations
  • Team management
  • Process improvement
  • Multitasking in Fast-Paced Environment
  • Regulatory compliance
  • Customer service problem-solving
  • Kitchen staff coordination
  • Customer Relationship Management (CRM)

Work Experiences

  • Achieved a rating increase from system to metric.
  • Implemented a program program and effectively managed employee errors, resulting in a 10% reduction in overall waste.
  • Consistently exceeded daily sales goals by 84%.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Analyzed customer traffic data.
  • Collaborated with other supervisors to standardize policies across multiple locations, improving operational consistency and boosting storewide performance.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Achieved Top Performer for excellence in customer service.
  • Addressed common concerns from feedback surveys.

Summaries

  • Experienced Counter Supervisor with a track record of building and motivating strong restaurant teams to assist 7 customers on a daily basis.
  • Counter Supervisor is a multi-talented Counter Supervisor who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior Counter Supervisor and outstanding performer in client relations and workflow optimization.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Analyzed customer flow and staffing needs.
  • Accomplished in team leadership and inventory management, utilizing cross-training initiatives to decrease turnover rate by 32% and improve overall operational flexibility.
  • Achieved savings of $3.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Provided leadership during high-traffic periods, reducing queue wait times by 55% and improving overall customer satisfaction.
  • Designed employee schedules that ensured optimal staff coverage, improving service delivery times by 76%
  • Led daily shift operations, including cash handling and customer service, with zero discrepancies across 15 months.
  • Monitored quality assurance processes, achieving a 42% reduction in defective product returns through continuous improvement initiatives.
  • Collaborated with supply chain teams to ensure consistent product availability, reducing stock out-of-stock instances by 19%.
  • Launched a pricing accuracy program that reduced pricing discrepancies by 26% and maintained compliance with retail regulations.
  • Collaborated with interdepartmental teams to identify growth opportunities, increasing overall counter sales by 79% over 10 months.
  • Initiated stock management protocols leveraging Salesforce, leading to a 44% reduction in stock discrepancies and shrinkage.
  • Reduced staff onboarding time by 73% through the creation of a streamlined training manual and procedures workflow.
  • Fostered a collaborative team environment that contributed to a 66% improvement in customer satisfaction ratings.

Affiliations

  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Certified POS System Specialist
  • Leaders Power Circle XXI - Retail and Merchandising Chapter
  • Certified Supervisor Professional through process
  • American Society of Safety Professionals
  • Recipient of 2023 Outstanding Supervisor Award from Brightline
  • Retail Operations Forum Attendee 2018
  • Society of Women Engineers
  • Frequent Attendee of Columbus Retail & Management Workshops

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Sales Professional (CSP) - Ironclad Systems
  • Service Industry Leadership Certification - 2015
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Train-the-Trainer Certification – Vantage
  • POS System Certification (e.g., Toast, Lightspeed) - ServiceNow
  • ServSafe
  • First Aid/CPR Certified
  • Certified Frontline Leadership (CFL) - Ironclad Systems

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