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Skills

  • Conflict mediation and de-escalation
  • Framework equipment
  • Customer feedback analysis
  • Conflict resolution and negotiation
  • Vendor relationship management
  • Budgeting
  • Team management
  • Hands-on staff training and development
  • Supervision
  • Communications

Work Experiences

  • Achieved results over a 6-month period.
  • Informed 7 framework of employees about menu changes and procedures.
  • Built and maintained positive relationships with customers.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Achieved Top Performer for excellence in customer service.
  • Collaborated with the finance department to adhere to daily cash-handling protocol, reducing discrepancies by $8 across 2021.
  • Boosted storewide performance.
  • Consistently exceeded daily sales goals by 84%.
  • Implemented a program program and effectively managed employee errors, resulting in a 10% reduction in overall waste.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.

Summaries

  • Adaptable leader with cross-department collaboration experience.
  • Accomplished in team leadership and inventory management, utilizing cross-training initiatives to decrease turnover rate by 32% and improve overall operational flexibility.
  • Committed to improving customer experiences while lowering costs overall.
  • Achieved retention over several months.
  • Talented chef with 12 years of experience preparing and serving a wide range of foods.
  • Boosted team output consistently.
  • Boosted accuracy in operations.
  • Multitasking expert with a methodical approach.
  • Analytical and innovative.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Initiated stock management protocols leveraging Salesforce, leading to a 44% reduction in stock discrepancies and shrinkage.
  • Enhanced team performance by mentoring 18 staff, driving an 43% increase in quarterly sales compared to the previous period.
  • Achieved a 35% reduction in waste through effective inventory usage and careful monitoring of stock levels.
  • Developed and executed comprehensive training programs for 15 staff, reducing order errors by 56%.
  • Fostered a collaborative team environment that contributed to a 66% improvement in customer satisfaction ratings.
  • Conducted in-depth performance reviews for staff and provided actionable feedback, improving individual performance by 48% over 12 months.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 13 in the development of metric.
  • Supervised and coached 11 employees, achieving a year-over-year sales increase of 47% in 2017.
  • Improved budget adherence by initiating cost-saving measures, cutting operational expenses by 68% while maintaining quality service.

Affiliations

  • Recipient of 2023 Outstanding Supervisor Award from Brightline
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Certified Revenue Management Professional
  • Project Management Institute
  • Society for Human Resource Management (SHRM) - Affiliate Member
  • American Marketing Association
  • Certified Supervisor Professional through process
  • Society of Women Engineers
  • Member, International Foodservice Distributors Association (IFDA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Public Accountant (CPA)
  • Hospitality Supervisor Certification - Summit Group
  • Leadership Certification Program – Northwind
  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Retention Specialist - Harbor & Co.
  • Workplace Coaching Certification - Brightline
  • Certified Retail Operations Professional (Cedar Works)
  • ServSafe

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