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Skills

  • Cross-departmental communication
  • Process improvement
  • Relationship development
  • Category equipment
  • Problem resolution
  • Collaboration with radiologists and technicians
  • Simple dressings
  • Communications
  • Insurance claims
  • Departmental communication and report presentation

Work Experiences

  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
  • Collaborated closely with framework.
  • Addressed issues with insurance coverage.
  • Contributed to improved departmental KPIs.
  • Communicated daily appointment rosters and changes directly to technicians and radiologists, ensuring better resource utilization.
  • Cleared appointments prior to the scheduled date.
  • Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and implemented.
  • Collaborated with IT personnel.
  • Conducted periodic audits of schedules and patient files.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.

Summaries

  • Analytical thinker with experience tracking and improving patient follow-ups post-screening, increasing follow-through rates by 36%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Healthcare professional with over 16 years of experience in a fast-paced environment.
  • Achieved a 34% boost in appointment efficiency.
  • Imaging Scheduler with 15 years of successful performance reporting and risk assessment experience.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • Awarded Top Performer for maintaining 8 consecutive months with 25% accuracy in scheduling, emphasizing attention to detail and precise time management.
  • Within Miscellaneous, senior Imaging Scheduler and outstanding performer in data analysis and workflow optimization.
  • Achieved results within 9 weeks.
  • Bridged the gap between patients, radiologists, and technicians.

Accomplishments

  • Resolved over 15 scheduling conflicts involving insurance pre-approval, reducing appointment delays and improving patient satisfaction scores.
  • Authored and presented program detailing monthly radiology department performance metrics, providing actionable insights to the management team.
  • Implemented best practices for handling high call volumes during peak hours, through the strategic utilization of Workday, achieving a 71% reduction in missed calls.
  • Collaborated with engineering to design and implement a new scheduling interface, improving user satisfaction by 37% as recorded in patient surveys.
  • Achieved OSHA in process, demonstrating expertise in advanced medical scheduling software and its applicability to radiology.
  • Developed a fast-track process for scheduling repeat imaging procedures, significantly reducing the time needed to rebook appointments for high-risk patients.
  • Maintained consistent communication with patients before and after procedures to ensure satisfaction and adherence to scheduled appointments, leading to a 45% improvement in retention rates.
  • Documented and resolved metric which led to system.
  • Improved department accessibility by reducing patient wait times by 55% through proactive and dynamic scheduling adaptations.
  • Enhanced the accuracy of scheduling data by adopting QuickBooks, leading to a reduction of scheduling errors by 30%.

Affiliations

  • Radiology Business Management Association (RBMA)
  • International Council of Nurses
  • National Association of Social Workers
  • Association for Computing Machinery
  • American Health Information Management Association (AHIMA)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Healthcare Information and Management Systems Society (HIMSS)
  • Lions Club
  • Project Management Institute
  • Health Care Compliance Association (HCCA)

Certifications

  • Certified Diagnostic Imaging Professional (CDIP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Patient Access Certification by the National Association of Healthcare Access Management (NAHAM)
  • Accredited Scheduling Professional (ASP) - PMI Certified
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+

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