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Skills

  • Medical records management
  • Team building
  • Collaboration with radiologists and technicians
  • Regulatory compliance
  • Appointment queue management
  • Insurance claims
  • Case management
  • Conflict resolution and de-escalation
  • Patient Assessments
  • Problem resolution

Work Experiences

  • Communicated daily appointment rosters.
  • Cleared appointments prior to the scheduled date.
  • Achieved a 63% reduction in system downtime.
  • Collaborated with IT personnel to troubleshoot scheduling software issues, leading to a 74% reduction in system downtime during business hours.
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions.
  • Contributed to improved departmental KPIs.
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.
  • Collaborated closely with framework.
  • Collaborated with the imaging department.
  • Analyzed call volume data.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Professional Medical Support with 5 years of experience in a standard environment.
  • Achieved 38% accuracy in patient scheduling.
  • Achieved results within 9 weeks.
  • Adept at fostering collaboration between radiologists and technicians.
  • Imaging Scheduler is a multi-talented Imaging Scheduler who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at providing compassionate, timely responses to distressed or concerned patients, improving overall patient satisfaction by 78% through strong interpersonal communication.
  • Clear understanding of performance reporting and workflow optimization as well as performance reporting training.

Accomplishments

  • Collaborated with the IT department to integrate new scheduling software, improving system uptime and reducing booking errors by 39%.
  • Maintained consistent communication with patients before and after procedures to ensure satisfaction and adherence to scheduled appointments, leading to a 45% improvement in retention rates.
  • Improved communication between imaging technicians, scheduling coordinators, and billing departments, resulting in a 67% increase in completed imaging studies.
  • Improved department accessibility by reducing patient wait times by 55% through proactive and dynamic scheduling adaptations.
  • Developed relationships with operations to streamline cross-functional collaboration, facilitating faster resolution of patient imaging requests.
  • Collaborated with team of 8 in the development of metric.
  • Optimized daily appointment rosters by addressing scheduling conflicts, ensuring maximum equipment utilization and minimal downtime in imaging services.
  • Resolved product issue through consumer testing.
  • Facilitated cross-departmental communication between radiologists, technicians, and patients, expediting test result availability for urgent cases by 33%.
  • Successfully scheduled over 8 diagnostic imaging appointments monthly, ensuring seamless coordination with physicians and patients.

Affiliations

  • Toastmasters
  • American Society of Safety Professionals
  • Society of Women Engineers
  • American Society of Radiologic Technologists (ASRT)
  • Association for Computing Machinery
  • American Association of Healthcare Administrative Management (AAHAM)
  • Health Care Compliance Association (HCCA)
  • Project Management Institute
  • Society of Human Resource Management
  • International Council of Nurses

Certifications

  • Basic Life Support (BLS) Certification by American Heart Association (AHA)
  • A Certified Radiology Administrator (CRA) - Meridian, 2017
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Patient Service Specialist Certificate by ARA
  • Certified Healthcare Access Manager (CHAM) by NAHAM
  • Credentialed Expert in Scheduling Optimization (CESO)
  • CompTIA Security+
  • Certified Medical Office Specialist
  • Certified Patient Care Specialist (CPCS)

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