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Skills

  • Relationship development
  • Progress evaluations understanding
  • Focus group moderation
  • Civic engagement promotion
  • Problem resolution
  • CCTV
  • Diverse community outreach strategies
  • Team management
  • Quality assurance controls
  • Treatment plans knowledge

Work Experiences

  • Conducted career readiness workshops in German.
  • Used peaceful, nonviolent methods to speak out against framework and program issues.
  • Advocated for inclusive transportation policies.
  • Conducted door-to-door outreach.
  • Addressed language barriers during standard.
  • Made sure that the unit had enough supplies to meet the expected patient demand.
  • Built a strong foundation and presented a united front in the face of method and system concerns.
  • Assisted victims of domestic violence.
  • Achieved 69% response rate.
  • Coordinated 10 vendors.

Summaries

  • Results-oriented Community and Public Service professional with quality assurance, vendor management, and cross-functional collaboration strengths.
  • Prepared to use skills to make a positive impact on method changes.
  • Strategic thinker with expertise in client relations.
  • Accomplished outreach worker proficient in culturally-sensitive program design, facilitating community engagement and tackling immigrant support services.
  • Experienced Case Manager with coordinating care for category people.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Student pursuing a Community and Public Service degree who is eager to contribute developed knowledge in the role of Bilingual Community Outreach Worker.
  • Multilingual and fluent in German and Mandarin, with a strong grasp of cultural differences.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Co-investigated the needs of residents affected by system and facilitated access to emergency resources for 2 multilingual households.
  • Managed a team of volunteers conducting surveys and interviews in process, reaching 6 households and providing data to strengthen local community programs.
  • Successfully secured grant funding of over $246,000, enabling expansion of community programs affecting 10 families in marginalized areas.
  • Established robust relationships with key community leaders to expand outreach efforts, dramatically increasing attendance to regular monthly programs by 43%.
  • Led community outreach initiatives that resulted in 80% increase in the participation of hard-to-reach populations across Phoenix.
  • Developed culturally-sensitive mental health outreach campaigns, which increased services utilization for program community by 47%.
  • Advocated for marginalized language groups by collaborating with local city officials to update municipal resources, impacting 5 non-English speakers.
  • Orchestrated collaborative discussions with local shelters and organizations, resulting in the creation of more equitable resources tailored to 13 non-English speaking residents.
  • Coordinated mental health workshops with translators, benefiting 11 community members who had limited access to prior support services.
  • Played a pivotal role in organizing bilingual virtual town hall meetings, which reported 76% higher attendance than previous in-person events.

Affiliations

  • Member, American Public Health Association (APHA), focusing on culturally-competent health communication materials.
  • Affiliate, International Association for Public Participation (IAP2), applying community engagement methodologies to bilingual outreach.
  • Alumni, International Development and Social Change Program, contributing to social development projects for vulnerable communities.
  • Member, American Society for Public Administration (ASPA), focusing on advocacy for non-English speaking immigrant rights.
  • Facilitator, Community Organizing and Leadership Training Program, enabling immigrant communities to self-advocate.
  • Subscriber, Community Engagement Exchange Program, participating in workshops aimed at improving bilingual outreach strategies.
  • Member, National Housing Conference (NHC), advocating for affordable housing policies that address language barriers.
  • Member, AmeriCorps Alumni Association, building strong community initiatives in diverse populations.
  • Collaborator, Immigrant Rights Collective, working to establish fairer housing and employment policies.
  • Certification, Certified in Volunteer Administration (CVA), enabling effective management of multilingual volunteer teams.

Certifications

  • Certificate in Bilingual Counseling in Human Services procedure
  • Certified in Public Health (CPH) - National Board of Public Health Examiners
  • Public Relations and Outreach Certification Program standard
  • Association for Project Management (APM)
  • Certified Interpretation and Translation Professional program
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Microsoft Office Specialist (MOS)
  • Certificate in Designing and Conducting Focus Groups metric
  • CompTIA Security+

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