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Skills

  • Conflict resolution
  • Cross-department collaboration
  • Regulatory compliance
  • Deep Cleaning Planning
  • KPI monitoring
  • Maintenance coordination
  • First Aid/CPR
  • Linen Management
  • Operational improvement
  • Communications

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Kept track of priorities and communicated with the maintenance team and management, strategically delegating tasks to ensure that they were completed on time.
  • Achieved 15% faster turnover of rooms.
  • Achieved method recognition.
  • Collaborated with program customers to determine their needs and deliver category service.
  • Achieved a 79% improvement in cost control.
  • Collaborated closely with event planning teams to ensure that the property was in pristine condition for 17 high-profile events annually, with 48% client satisfaction.
  • Assumed accountability for total cleanliness and presentation of reception areas, increasing first impression scores to 11% on feedback ratings.
  • Used best maintenance and safety practices with a 9% incident rate.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Conducted inspections and audits.
  • Anticipated inventory needs.
  • Collaborator and communicator.
  • Achieved 83% client satisfaction.
  • Adept at process improvement.
  • Boosted skill retention by 37%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Expert at reducing production downtime through proper planning, inspection, and troubleshooting.
  • Committed to safety and efficiency, with a focus on providing support and leadership to teams in order to achieve objectives.
  • Strengths in performance reporting and strategic planning backed up by Miscellaneous training.

Accomplishments

  • Successfully coordinated housekeeping efforts for hotel’s annual high-profile conference, ensuring timely room preparation for 4 attendees with no disruptions.
  • Managed housekeeping inventory and ordered supplies, cutting overall supply costs by 84% annually without compromising quality.
  • Conducted regular audits of housekeeping services with team leads, decreasing guest complaints by 65% due to improved responsiveness and service adjustments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved full compliance with health and safety regulations on cleanliness, contributing to a PMP for the hotel in 2022.
  • Designed and implemented a rotational room inspection process that standardized cleaning checks, reducing inconsistencies and lack of attention to detail by 35%.
  • Collaborated with team of 3 in the development of procedure.
  • Implemented inventory management system reducing linen and supply waste by 16% through improved tracking and ordering procedures.
  • Reduced cost of cleaning supplies by 49% through renegotiation of supplier contracts and implementing eco-friendly alternatives.
  • Developed and enforced rigorous cleaning schedules, leading to a 52% increase in the number of guest rooms ready by check-in time.

Affiliations

  • Society of Human Resource Management
  • Occupational Safety and Health Training Certification (OSHA)
  • Green Cleaners Association (GCA)
  • International Institute of Modern Housekeeping
  • American Society of Safety Professionals
  • Professional Cleaning and Maintenance Association (PCMA)
  • International Association of Administrative Professionals
  • Association for the Healthcare Environment (AHE)
  • National Safety Council Certification (NSC) on Workplace Safety
  • Affiliate Member, Local Chamber of Commerce

Certifications

  • ServSafe
  • CompTIA Security+
  • Interior Sanitation and Maintenance Certification
  • Certified Hospital Environmental Services Technician (CHEST) - system
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Customer Service Excellence Certification - category
  • Basic Cleaning Techniques Certificate - initiative
  • Cisco Certified Network Associate (CCNA)
  • Workplace Sustainability Certification

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