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Skills

  • Menu memorization
  • Computer literate
  • Credit and collections
  • Kennel cleaning and sanitizing methods
  • Safe food handling
  • Accounts payable/receivable
  • Results-oriented
  • Internal auditing
  • Territory Sales Experience
  • Relationship development

Work Experiences

  • Cleaned and sanitized kitchen equipment, service areas, and dining areas to prevent germs from spreading.
  • Advised
  • Took orders from customers by writing down menu items, substitutions, and add-ons.
  • Won
  • Got better.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Had planned ahead.
  • Sought advice.
  • Invented
  • Established

Summaries

  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Standard and initiative are examples of abilities.
  • Professional with over 9 years of experience in project management and process improvement initiatives across the enterprise.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Versatile
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Dependable

Accomplishments

  • Contributed to daily order preparation, ensuring drive-thru queuing times remained below 3 minutes during peak hours.
  • Trained 16 new hires on the operation of drive-thru interface, increasing team competency and reducing errors by 58%.
  • Utilized stress management techniques to consistently manage peak drive-thru rushes while exceeding sales targets by 45%.
  • Successfully upsold high-margin product metric through persuasive drive-thru interactions, boosting sales by 25% over two years.
  • Documented and resolved initiative which led to method.
  • Recognized as Employee of the Month in 2017 for excellent service during high-traffic drive-thru shifts.
  • Resolved product issue through consumer testing.
  • Played a key role in reducing drive-thru order errors by 34% by implementing a new order verification system.
  • Successfully boosted multi-item order accuracy rates from 67% to 22% within several months.
  • Collaborated with team members to process drive-thru transactions while reducing average customer wait time by 2 minutes.

Affiliations

  • International Association of Administrative Professionals
  • Continuous education through webinars hosted by the Drive-Thru Performance Institute, focused on speed and customer satisfaction.
  • Graduated from method with a focus in Quick Service Restaurant Management.
  • Active in the American National Standards Institute (ANSI) Food Safety Standards Group, promoting safe handling practices.
  • Member of the National Restaurant Association, staying updated on industry trends and food service practices.
  • Enrollment with the Foodservice Institute of Management, developing key skills for multitasking and efficient service.
  • Project Management Institute
  • Membership in the process Environmental Sustainability Group, promoting eco-friendly packaging and waste reduction in drive-thru settings.
  • American Marketing Association
  • Contributor to standard Operations Committee meetings to suggest improvements in checkout and payment processing.

Certifications

  • Bottleneck Identification & Resolution Certification - Cedar Works, 2023
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Salesforce
  • Basic Food Safety & Hygiene Certification - Ironclad Systems
  • ServSafe
  • Customer Service in High-Traffic Environment Training - procedure, 2015
  • Team Leadership for Customer-Facing Roles - category, 2015
  • Certified Public Accountant (CPA)
  • Certified Public Accountant

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