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Skills

  • Contract negotiation/review/drafting
  • Contract auditing
  • Food assembly
  • POS standard proficiency
  • Tax preparation
  • Computer literate
  • Music showcase training
  • Business Development
  • Territory Sales Experience
  • MS Office

Work Experiences

  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Accepted payments and made changes to the way transactions were processed.
  • Identified
  • Started it.
  • Streamlined the process.
  • Ensured
  • Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Collaborated with Drive-Thru Cashiers to meet all of our customers' needs and increase brand loyalty.
  • Managed
  • Kept the food preparation areas clean, sanitized, and well-organized.

Summaries

  • When managing multiple tasks and communicating with customers, expert at remaining calm and focused.
  • Deadline-driven
  • Collaborate with commercial lenders to achieve sales targets.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a process position with a forward-thinking organization.
  • Over 4 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • With 6 years of experience serving initiative food, capable Drive-Thru Cashier.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Articulate
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.

Accomplishments

  • Developed expertise in metric, leading to a 25% improvement in transaction processing speed.
  • Played a key role in reducing drive-thru order errors by 34% by implementing a new order verification system.
  • Resolved product issue through consumer testing.
  • Promoted system at the drive-thru, resulting in 64% increase in targeted product sales within 6 months.
  • Resolved customer issues quickly and professionally, contributing to a 77% increase in repeat customer visits at Boston.
  • Handled high-volume drive-thru orders during 18 months, achieving 62% above average transaction accuracy and speed metrics.
  • Recognized as Employee of the Month in 2017 for excellent service during high-traffic drive-thru shifts.
  • Coordinated with kitchen staff to ensure real-time item availability updates, decreasing out-of-stock order handling by 45%.
  • Received Excellence Award for consistently achieving upsell targets, driving incremental revenue for category.
  • Increased drive-thru order processing speed by 28% during peak hours, minimizing customer wait times.

Affiliations

  • Participant in process Customer Service Improvement Initiative focused on enhancing the customer experience.
  • Participant at the Fast Food Council’s annual forum to discuss order accuracy improvements.
  • Member of the National Restaurant Association, staying updated on industry trends and food service practices.
  • Society of Human Resource Management
  • Certified by the Food Safety Alliance to reinforce best practices in health and hygiene within the food industry.
  • Contributor to standard Operations Committee meetings to suggest improvements in checkout and payment processing.
  • Membership in the process Environmental Sustainability Group, promoting eco-friendly packaging and waste reduction in drive-thru settings.
  • Active participant in the Retail Food Group, fostering best practices for drive-thru employee efficiency.
  • Received 2015 Safety and Compliance award from Ironclad Systems for implementation of contactless payment methods.
  • Member of the Customer Experience Professionals Association (CXPA), dedicated to improving order accuracy in drive-thru settings.

Certifications

  • Certified in Conflict Resolution for Service Environments - Harbor & Co., 2016
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Certified Customer Solutions Expert - Harbor & Co., 2022
  • Shift Management Certification - procedure, 2023
  • Safe Food Handling and Preparation Training - initiative
  • Google Certified Professional Cloud Architect
  • ServSafe Food Handler Certification 2020
  • Association for Project Management (APM)

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