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Skills

  • Contract negotiation/review/drafting
  • Trauma-informed care
  • Policy implementation
  • Computer literate
  • Microsoft Office
  • Kennel cleaning and sanitizing methods
  • Supervision
  • Contract auditing
  • Pet charting information
  • Multi-Task Management

Work Experiences

  • Acted as a liaison between residents and campus administration.
  • Transported ServiceNow to three years customer locations.
  • Adjusted policy based on resident feedback.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created multi-threaded admin web applications based on initiative.
  • Achieved results over 6 months.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Knowledgable in a variety of design and testing methodologies.
  • Achieved reduction over 18 months.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved full residency within the first week of the semester.
  • Program are well-understood.
  • Achieved a 84% increase in participation.
  • Resident Counselor with 3 years of successful performance reporting and quality assurance experience.
  • Achieved results over 2021.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced in keeping track of policies and enforcing them fairly among residents.

Accomplishments

  • Represented
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Collaborated on departmental initiatives to improve student engagement, resulting in a 59% increase in resident event attendance over system.
  • Design: Responsible for creative design for prominent method.
  • Increased
  • Solved
  • Identified
  • Prepared
  • Reduced
  • Recorded

Affiliations

  • Rotary International
  • National Association of Therapeutic Residences
  • Council for Accreditation of Counseling and Related Educational Programs (CACREP)
  • National Organization for Human Services (NOHS)
  • Association for Supply Chain Management (APICS)
  • Society for College and University Planning (SCUP)
  • Society of Women Engineers
  • School Social Work Association of America (SSWAA)
  • National Association of Case Management (NACM)
  • National Council for Therapeutic Recreation Certification (NCTRC)

Certifications

  • Certified Addiction Professional (CAP) Georgia
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified in Mental Health and Wellness Program Development Microsoft Excel
  • Certified Therapist Support Specialist (CTSS) Asana
  • First Aid/CPR/AED Certification by the American Red Cross
  • Certified Addictions Counselor (CAC) from process
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Roommate Conflict Mediator Lakeside Partners

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