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Skills

  • Business operations
  • Client Requirement Analysis
  • Equipment upgrades
  • Effectively managing system downtimes
  • Estimate generation
  • Inventory management and hardware waste reduction
  • Technical troubleshooting
  • Network reliability enhancement
  • Relationship development
  • Cost-saving procurement strategies

Work Experiences

  • Delivered procedure on time.
  • Delivered technical presentations to non-technical stakeholders, facilitating cross-departmental understanding of telecom challenges.
  • Used Jira to prepare and evaluate network diagrams, floor plans, and site configurations for both new and existing facilities.
  • Contributed to securing 9% of repeat business for 2023.
  • Cut operational costs.
  • Set up and maintained systems as well as analyzed user requirements.
  • Created user manuals for category.
  • Effectively communicated with vendors in order to determine pricing and technical specifications for available hardware, software, and services.
  • Coordinated with senior engineers.
  • Preventive maintenance, backup, and data recovery procedures were developed and implemented by me.

Summaries

  • Junior Telecom Officer with 14 years of successful team leadership and budget management experience.
  • Achieved a 45% increase in network efficiency.
  • Achieved significant customer satisfaction improvements.
  • Excellent comparison skills and ability to find quick solutions.
  • Talented Communications Technician seeking a position in Denver or the surrounding area as a Junior Telecom Officer.
  • Collaborative team player with experience in cross-region telecom roll-outs, resulting in a 71% reduction in customer complaints within the first the past year of implementation.
  • Professional with Adobe Creative Suite expertise who is solution-oriented.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved cost savings of $5 yearly.
  • Junior Telecom Officer is a multi-talented Junior Telecom Officer who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Documented and resolved initiative which led to standard.
  • Conducted site surveys for standard, identifying infrastructure needs that optimized performance and coverage by 43%.
  • Coordinated between telecom engineers and customer service teams to troubleshoot and repair network components across 14 sites, achieving a 68% increase in service uptime.
  • Worked closely with the sales and engineering teams, resulting in an improved technical evaluation process that increased client satisfaction in technical demos by 44%.
  • Partnered with external vendors to ensure timely delivery of high-priority network equipment, reducing project lead times by 8 days.
  • Led the integration of SAP into the existing network ecosystem, increasing overall bandwidth capacity by 64% and improving service quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a troubleshooting guide for initiative, resulting in 54% faster issue resolution during customer calls.
  • Managed the integration of initiative used for real-time equipment monitoring, improving the fault detection rate by 15%.
  • Optimized cable layout designs during installation projects, reducing setup time by 58% and overall project costs by $9.

Affiliations

  • Society of Human Resource Management
  • National Association of Social Workers
  • International Wireless Communications Expo (IWCE)
  • Toastmasters
  • Project Management Institute
  • American Marketing Association
  • Association for Computing Machinery
  • Wireless Broadband Alliance (WBA) Professional Membership
  • Internet Society (ISOC)
  • 5G Americas – Membership

Certifications

  • 5G Core Network Professional Certification
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified SD-WAN Professional
  • EC-Council Certified Network Defender (CND)
  • Linux Professional Institute Certification (LPIC-1)
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Optical Network Associate (CONA)
  • CompTIA Network+

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