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Skills

  • Trauma-informed care
  • Individualized Care Planning
  • Documentation and record-keeping
  • Process improvement
  • Goal setting
  • Networking with staff
  • Ethical decision-making in social work
  • Grant Writing and Fundraising
  • Communications
  • Team management

Work Experiences

  • Achieved reduction over the past year.
  • Coordinated with legal representatives.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Addressed dialysis fatigue.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Transported ServiceNow to 18 months customer locations.
  • Authored the psychosocial assessment template now used by Ironclad Systems staff across all satellite dialysis centers.
  • Advocated for patients' rights.
  • Assisted patients in completing disability filings, achieving an approval rate of 23% for first-time applicants.
  • Psychosocial evaluations and needs assessments were completed by me.

Summaries

  • Collaborative team player with vast experience in working alongside nephrologists and nurses, decreasing readmissions by 83% in 2015.
  • Clear understanding of vendor management and strategic planning as well as process improvement training.
  • Consistently trained new staff and interns.
  • Accomplished Dialysis Social Worker proficient in integrating family support systems into treatment, resulting in 31% fewer hospitalizations over three years.
  • An advocate at heart, proactively engaging with patients' external behavioral health needs and securing follow-up treatment for 12.
  • Achieved results in 2023.
  • Compassionate Dialysis Social Worker.
  • Adept at streamlining insurance claim processes and reducing denials by $12 annually, ensuring more timely and uninterrupted dialysis treatments.
  • Created an environment for patients' needs.
  • Awarded President's Club for therapeutic excellence.

Accomplishments

  • Documented and resolved program which led to procedure.
  • Maintained accurate case records that ensured complete HIPAA compliance and timely follow-up for 11 patients.
  • Strategized case management workflows that improved time management and service delivery, reducing workflow delays by 27%.
  • Designed and implemented patient workshops for dialysis education, leading to a 81% improvement in patient self-care knowledge.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted and documented psychosocial interventions in compliance with HIPAA and regulatory standards, achieving a 50% drop in privacy violation incidents.
  • Customized motivational interviewing techniques to help 17 patients develop adherence plans, leading to a 41% increase in treatment compliance.
  • Collaborated with team of 16 in the development of process.
  • Partnered with interdisciplinary team to deliver integrated psychosocial support, resulting in a 56% increase in patient adherence to dialysis treatment plans.
  • Developed a peer mentoring program for dialysis patients, successfully reducing anxiety and depression levels in participants by 19% over several months.

Affiliations

  • Renal Support Network (RSN) Volunteer Work
  • Jaycees
  • Association of Information Technology Professionals
  • American Case Management Association (ACMA)
  • Presenter at the 2016 National Kidney Foundation Clinical Meetings
  • Society of Human Resource Management
  • Contributor, Medical Social Worker Peer Review Panels
  • Society for Social Work Leadership in Healthcare (SSWLHC) Member
  • Society for Transplant Social Work—Member
  • Dialysis Patient Citizens (DPC) Advisory Committee

Certifications

  • CompTIA Network+
  • Motivational Interviewing Certification (MIC) - Meridian
  • First Aid/CPR Certified
  • Mental Health First Aid Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • American Nephrology Nurses Association (ANNA) Certification
  • Therapeutic Crisis Intervention (TCI) - Beacon Labs
  • Certified Public Accountant (CPA)
  • Certified Professional in Healthcare Quality (CPHQ)
  • CompTIA Security+

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