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Skills

  • Discrepancy resolution and conflict management
  • Catalogue and sort procedures
  • Excel/Google Sheets for loan statistics analysis
  • Cost-reduction initiatives
  • Courier and supplier coordination
  • Circulation procedures
  • Supervision
  • Data entry in Microsoft Excel
  • First Aid/CPR
  • MS Office

Work Experiences

  • Assembled loan statistics reports.
  • Kept track of important dates in order to meet deadlines.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Transported Tableau to the past year customer locations.
  • Assisted employees with special projects like system and method.
  • Ensured loan compliance with mortgage lending laws and regulations on a regular basis.
  • Gathered important paperwork and disclosures for the borrower.
  • Achieved framework.
  • Spoke with customers on a daily basis to obtain information and complete paperwork.

Summaries

  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Adept at utilizing Asana for record upkeep.
  • Analyzed key lending trends using Tableau.
  • Achieved 36% faster fulfillment times.
  • Achieved improvement within the past year.
  • Library Technician with 9 years of experience shelving and organizing printed materials and digital resources.
  • Accomplished in developing user-friendly informational materials that drove a 30% increase in interlibrary loan requests in 2021.
  • Collaborative and goal-oriented, successfully managing communication across 4 library branches to standardize loan processing and reduce delivery time.
  • Collaborated across 14 branches.
  • Cut processing errors by 56%.

Accomplishments

  • Documented and resolved category which led to standard.
  • Proposed and executed policy changes that led to increased accuracy in materials tracking by 19%.
  • Created and maintained informative loan guidelines that were accessed by 17 users weekly.
  • Managed an interlibrary network that provided 48% greater access to resources across 2 locations.
  • Liaised with product to streamline workflows, cutting average loan request completion time by 58% days.
  • Oversaw the successful fulfillment of patron requests, with consistent satisfaction scores above 75%.
  • Established a cross-library communication protocol that improved interlibrary visibility and reduced delivery times by 54% days.
  • Implemented a new tracking system that decreased item delivery errors by 25%.
  • Coordinated the distribution of 16 materials weekly, reducing overall delivery time by 23%.
  • Executed high-volume loan processing, completing over 13 transactions weekly while maintaining a 48% accuracy rate.

Affiliations

  • Document Delivery Libraries Group (DDL) – Contributor to Resource-Sharing Innovations Taskforce
  • International Federation of Library Associations (IFLA) – Active Member in the Collections & Resource Management Section
  • Society of Women Engineers
  • Resource Sharing & Information Delivery Section (RSID) – Active Planning Committee Member
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Project Management Institute
  • Interlibrary Loan Cost Studies Group (ILCSG) – Active Participant and Metric Share
  • Consortium of Academic and Research Libraries in Chicago (CARL) – Involved in Resource Sharing Taskforce
  • Interlibrary Loan of Large Academic Libraries (ILLAL) Round Table – Moderator for Shared Resources Event

Certifications

  • ALA Library Support Staff Certification (LSSC)
  • Digital Metadata Certification for Library Professionals Cedar Works
  • Certified Public Accountant
  • CompTIA Network+
  • ALA-APA Certified Public Library Administrator (CPLA)
  • Certificate in E-Resource Management Harbor & Co.
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Software Proficiency Certificate in Resource Delivery Systems Jira
  • Certificate in Library Technology method

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