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Skills

  • Creating informational materials for patrons
  • Catalogue and sort procedures
  • Audio/visual equipment
  • Database proficiency (OCLC, WorldShare)
  • Archiving procedures
  • First Aid/CPR
  • Learning resources
  • Data entry in Microsoft Excel
  • Effective use of Workday for record keeping
  • Attention to detail in item tracking

Work Experiences

  • Collaborated with 8 library branches to streamline interlibrary lending processes, reducing processing errors by 16%.
  • Answered 17 calls per three years to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Processed customer fines and advised customers on how to reduce future charges.
  • Achieved a 16% success rate.
  • Achieved a 73% reduction in item delivery time.
  • Achieved an average on-time delivery rate of 81%.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Advanced expertise in resolving borrower discrepancies.
  • Clear understanding of strategic planning and stakeholder engagement as well as project management training.
  • Customer-oriented professional, successfully reducing library patron wait times by 6 days through targeted coordination with suppliers and couriers.
  • Accomplished in developing user-friendly informational materials that drove a 30% increase in interlibrary loan requests in 2021.
  • Interlibrary Loan Assistant is a service-oriented Interlibrary Loan Assistant with a track record of assisting patrons and librarians with routine and special projects.
  • Achieved a 15% year-over-year increase in e-resource requests.
  • Interlibrary Loan Assistant with 13 years of successful strategic planning and budget management experience.
  • Consistently reduced processing errors by 53%.

Accomplishments

  • Oversaw the successful fulfillment of patron requests, with consistent satisfaction scores above 75%.
  • Facilitated training sessions for staff on interlibrary procedures, achieving OSHA qualification for all 14 team members.
  • Trained 9 new hires, improving loan request processing accuracy by 27% within several months.
  • Managed an interlibrary network that provided 48% greater access to resources across 2 locations.
  • Developed proactive notification systems, reducing overdue loan occurrences by 40%.
  • Spearheaded a new patron communication system, resulting in a 20% increase in user satisfaction.
  • Partnered with IT to implement a new software system, improving loan tracking and reducing lost items by 47%.
  • Optimized interlibrary loan workflows, cutting item processing time by 45%.
  • Implemented a new tracking system that decreased item delivery errors by 25%.
  • Established a cross-library communication protocol that improved interlibrary visibility and reduced delivery times by 54% days.

Affiliations

  • Regional Library Network (RLN) – Engaged in Resource Sharing and Consortial Loan Collaboration
  • Resource Sharing & Information Delivery Section (RSID) – Active Planning Committee Member
  • American Society of Safety Professionals
  • American Marketing Association
  • Special Libraries Association (SLA) – Affiliated Member, Information Sharing Specialty
  • Document Delivery and Interlibrary Loan Discussion Group (DDLIL) – Active Participant
  • Society of Women Engineers
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Association of Research Libraries (ARL) – Contributor to ILL Policy Discussion Group

Certifications

  • Proficiency in Adobe Creative Suite for Library Record Keeping method
  • Interlibrary Loan Workflow Automation Credential Summit Group
  • Digital Metadata Certification for Library Professionals Cedar Works
  • Google Certified Professional Cloud Architect
  • Certified Document Imaging Architect (CDIA+)
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Advanced ILL & Document Delivery Techniques Certification initiative
  • Interlibrary Loan Advanced Certification Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)

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