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Skills

  • Vendor relationship management
  • Communication with international partners
  • First Aid/CPR
  • Microsoft Access
  • Excel/Google Sheets for loan statistics analysis
  • Creating informational materials for patrons
  • Team building
  • Communications
  • Courier and supplier coordination
  • OCLC and WorldCat

Work Experiences

  • Answered 17 calls per three years to help customers with their questions and concerns.
  • Transported Tableau to the past year customer locations.
  • Was in charge of cataloging and sorting books and library materials.
  • Oversaw the delivery of category project by method team, which resulted in procedure.
  • Gathered important paperwork and disclosures for the borrower.
  • Championed the automation of interlibrary loan processes, reducing manual requests processing time by 33%.
  • Directed customers to library resources and gathered equipment, reference materials, and other items.
  • Achieved a 45% reduction in lost materials.
  • Boosted citation rates for researchers by 17% %.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Customer-oriented professional, successfully reducing library patron wait times by 6 days through targeted coordination with suppliers and couriers.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Achieved a 60% on-time delivery rate for interlibrary loan requests.
  • Prioritizes patron satisfaction while balancing team support and library operations requirements.
  • Achieved a 31% success rate.
  • Consistently reduced processing errors by 53%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Guest service expert with knowledge of reference materials and library learning aids.
  • Adept at utilizing Asana for record upkeep.
  • Analyzed key lending trends using Tableau.

Accomplishments

  • Processed an average of 16 interlibrary loans per month with a 85% on-time completion rate.
  • Introduced electronic item tracking, resulting in 51% fewer misplaced or delayed items.
  • Performed detailed audits, resulting in a 47% decrease in overdue materials across 3 categories.
  • Coordinated the distribution of 16 materials weekly, reducing overall delivery time by 23%.
  • Developed proactive notification systems, reducing overdue loan occurrences by 40%.
  • Established a cross-library communication protocol that improved interlibrary visibility and reduced delivery times by 54% days.
  • Executed high-volume loan processing, completing over 13 transactions weekly while maintaining a 48% accuracy rate.
  • Worked closely with human resources to improve cross-department workflows, enhancing overall loan efficiency by 71%.
  • Facilitated training sessions for staff on interlibrary procedures, achieving OSHA qualification for all 14 team members.
  • Reduced average item request processing time by 6 days through the introduction of efficient manual procedures.

Affiliations

  • Association of Research Libraries (ARL) – Contributor to ILL Policy Discussion Group
  • Resource Sharing Association of Austin – Participant in New Technology Testing
  • Association of College and Research Libraries (ACRL) – Engaged in Scholarly Resource Management Forums
  • Special Libraries Association (SLA) – Affiliated Member, Information Sharing Specialty
  • Lions Club
  • Interlibrary Loan Mentoring Program – Mentor, Trained and Guided 16 of Junior Library Staff
  • American Marketing Association
  • Library and Information Technology Association (LITA) – Participant in Resource-Sharing Committees
  • National Association of Social Workers
  • Online Computer Library Center (OCLC) Resource Sharing Group – Key Member and Contributor

Certifications

  • Digital Metadata Certification for Library Professionals Cedar Works
  • Sustainable Libraries Certification Program system
  • Software Proficiency Certificate in Resource Delivery Systems Jira
  • ServSafe
  • ALA-APA Certified Public Library Administrator (CPLA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Data Analytics for Libraries Certification Ironclad Systems
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certification in Electronic Resource Management metric

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