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Skills

  • Report development
  • Vendor relationship management
  • Supply Chain Management
  • Office administration
  • Document preparation
  • 2 WPM typing speed
  • Executive presentations
  • Sage 50 US
  • Administrative support
  • Financial report creation

Work Experiences

  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Created new filing and organizational procedures that helped the company save $2 per 6 months in labor costs.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Assistant Specialists and clients.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Updated the program's initiative information in the tracking system.
  • Created a new data management system that reduced data retrieval time by 5%.

Summaries

  • Experienced in balancing high-volume inquiries with administrative requirements for a 15-person team.
  • Outstanding work ethic and commitment to the company's team leadership.
  • Team player who is proactive and has a thorough understanding of business practices and method requirements.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 12 years of service.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • When it comes to supporting daily activities as well as streamlined to improve the program, I'm a productive team player.

Accomplishments

  • Curated a feedback process during the onboarding phase, reducing employee turnover by 27% within the first 18 months.
  • Documented and resolved metric which led to category.
  • Developed and presented performance reviews, which contributed to an average efficiency increase of 56% across the team.
  • Managed vendor relationships that resulted in enhanced service delivery and 27% improved contract fulfillment.
  • Standardized onboarding documentation and training materials, improving employee ramp-up time by 73% for new hires.
  • Coordinated cross-departmental efforts to deliver method on schedule, receiving recognition for exceptional team collaboration.
  • Established cross-team workflows resulting in a 45% reduction in project turnaround times.
  • Managed scheduling for 14 high-level executives, ensuring 48% on-time meeting completion for high-priority tasks.
  • Performed detailed data entry, achieving a 15% reduction in entry errors by streamlining processes and implementing quality checks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association of Information Technology Professionals
  • Office Ninjas Collective
  • American Society of Administrative Professionals (ASAP)
  • Society of Women Engineers
  • Society of Human Resource Management
  • American Medical Informatics Association
  • International Council of Nurses
  • Legal Support Professionals Association
  • National Association for Female Executives (NAFE)
  • Society for Human Resource Management (SHRM) Active Member

Certifications

  • Certified Data Analyst (CDA) by EM Data Analyst
  • First Aid/CPR Certified
  • QuickBooks Certified User Certification by Intuit
  • Certified Business Analysis Professional (CBAP)
  • Certified Associate in Project Management (CAPM) by PMI
  • Google Workspace Administration Certification
  • Operations Management Certification by Wharton University
  • Project Management Professional (PMP) by category
  • Diploma in Financial & Accounting Management by Alison
  • Certified Digital Asset Management Specialist (CDAMS) by DAM Foundation

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